NO.56 Jenny is monitoring five queues in real-time. She identifies one of the queues’ Service Level percentage to be below the threshold level.
Which of the following will help her view specific information about the queue in real-time?

NO.57 Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?

NO.58 When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)

NO.59 Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

NO.60 You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

NO.61 The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.

NO.62 Why are Divisions important in an organization?

NO.63 Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.

NO.64 Which of the following statements about scripts is true?

NO.65 Select the features available in Genesys Cloud CX Architect. (Choose three.)

NO.66 Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?

NO.67 User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

NO.68 Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.
In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:

NO.69 Unused reports need to be disabled manually to prevent unnecessary load on the system.

NO.70 Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

NO.71 You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

NO.72 Which of following file formats are available to export a report? (Choose three.)

NO.73 All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT
__________.

NO.74 Select the features available in Genesys Cloud CX Architect. (Choose three.)

NO.75 You cannot add variables to a script.