[Q17-Q38] Download Genesys GCP-GC-IMP Sample Questions [Feb-2023]

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Download Genesys GCP-GC-IMP Sample Questions [Feb-2023]

Real GCP-GC-IMP Exam Questions and Answers FREE

Q17. All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .

Create a Site

Assign the Edge to a Site

Configure a trunk

Create an Edge Group

Associate the network interface

Authenticate the Edge

Configure the Edge Connectors

Q18. Choose the types of available Phone Trunks in Genesys Cloud. (Choose two.)

Gateway

SIP

Outbound Proxy

WebRTC

Q19. Select all the sections for the standard profile page. (Choose five.)

General

Relationships

Contact

Contact Information

Skills & Certifications

Languages

Q20. What type of trunk would you configure to connect to AudioCodes phones?

WebRTC phone trunk

Phone trunk

External trunk

Network interface trunk

Q21. Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)

You must know what groups to create for the new location.

You must have images of all the users located at the new location.

You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.

You must have the basic profile data for the users at the new location.

You must have Admin rights for Genesys Cloud

Q22. Where should the WAN interface of the Edge appliance connect?

A network segment that is not accessible to the public Internet.

A network segment that has access to your internal LAN.

A network segment connected directly to Customer Care.

A network segment that has outbound access to the public Internet.

Reference:
%20interface%20deployment,to%20configure%20a%20static%20route.

Q23. Where do you configure the Auto Invite setting to send email invites automatically when users are added?

Admin > Account Settings > Organization Settings

Admin > Account Settings > Organization

Admin > Account Settings > Organization Settings > Settings

Q24. Which feature is used to share a document of size 1 GB size through chat?

Attach Button

Workspace sharable link

Drag and Drop

Add web links

Q25. Which protocol is used for transporting Digitized Audio?

UDP

TCP

RTP

SIP

Q26. Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?

Availability

SIP Access Control

Outbound

Calling

Q27. You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?

Workspaces

People

Queues

Groups

Q28. How many types of Genesys Cloud Contact Center Licenses are available?

Q29. What are two methods for creating a conference call in Genesys Cloud?

With multiple active calls, click and drag an unselected call onto the previously selected call details.

Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.

Click the Conference button in Genesys Cloud’s directory then enter the names or phone numbers of the attendees

Have all attendees call you. When all calls are active, click the Start Conference button.

Q30. What additional functionality does Communicate brings to Genesys Cloud?

Knowledge base features, such as FAQs and Communities.

Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.

Call center features such as ACD and scripting.

Directory capabilities, such as advanced search, profiles, and keyword searching.

Q31. Calling Name and Address can be overridden.

True

False

Q32. Where should the WAN interface of the Edge appliance connect?

A network segment that is not accessible to the public Internet.

A network segment that has access to your internal LAN.

A network segment connected directly to Customer Care.

A network segment that has outbound access to the public Internet.

Q33. When creating an external trunk, what protocol(s) can be selected? (Choose three.)

The default protocol

TCP

TLS

SIP

UDP

Q34. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

Q35. You can add more than one outbound route to the contact center.

True

False

Q36. You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?

Other participants must also click on the Open video call icon.

All participants must click on the Join button in the video chat view.

All participants, except the initiator, must click on the Join button in the chat view.

Participants automatically placed in the video chat when clicking on the chat room.

Q37. Which statements are true regarding the role of Designated Contacts? (Choose three.)

Designated Contacts provide the first level of support for their organization.

Designated Contacts must report any issues to support immediately and let support determine where the issue lies.

Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.

Designated Contacts are the only people within an organization with access to the Resource Center.

Designated Contacts are the only people within the organization who may contact and work with support.

Q38. What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?

Reset the user’s password.

Rename the user account.

Set the user to Inactive for 30 days, then delete the user account.

Create a role for former users and add the user to that role.

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[Q17-Q38] Download Genesys GCP-GC-IMP Sample Questions [Feb-2023]

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