Q19. Debbie is the admin for two Genesys Cloud CX organization(s) (Org A and Org B) and is responsible for creating scripts. Both organizations have similar script layout(s). Select the correct statement that applies to this scenario.

Q20. Which architectural approach is used to develop a single application as a suite of small services?

Q21. Richard is assigned the task of creating custom Outbound Campaign scripts. He wants to display the current value of the customer’s first name on the script page. Help him by choosing the correct syntax.

Q22. Where are Genesys Cloud CX call recordings stored by default?

Q23. Once you set the page name in the script, you cannot change it later.

Q24. You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

Q25. Which dialing mode dials multiple contacts once an agent becomes available?

Q26. A Branch Site can be converted to a Core Site when:

Q27. Which of the following best defines the ACD evaluation method Best Available Skills?

Q28. Which of the following best defines the ACD evaluation method Best Available Skills?

Q29. Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.

Q30. You are working on a script and need to add new variables to it. Select the correct tab to add variables.

Q31. What are the key components and functionalities of scripts used to present information to agents? (Choose four.)

Q32. Select the correct tab to add multiple pages to your script.

Q33. An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.

Q34. Aaron is an agent who is interacting with a customer, and the call is being recorded. The customer is about to share payment information. Select the appropriate statement(s) that apply to this scenario. (Choose two.)

Q35. What property should you enable for a variable whose value is to be saved to external storage?

Q36. By default, Line Recording is disabled.

Q37. Using the _____ action in scripts, you can temporarily stop recording the interaction.

Q38. Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

Q39. Select the built-in variables available in Scripts. (Choose three.)