Pass Your FSL-201 Exam Easily - Real FSL-201 Practice Dump Updated Mar 12, 2024 [Q97-Q119]

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Pass Your FSL-201 Exam Easily – Real FSL-201 Practice Dump Updated Mar 12, 2024

2024 Realistic Verified Free Salesforce FSL-201 Exam Questions

Salesforce FSL-201 certification is a valuable credential for individuals seeking to advance their careers in the field service industry. It demonstrates expertise in using advanced tools, features, and best practices to solve complex business problems, improve customer satisfaction, increase operational efficiency, and drive revenue growth. Salesforce – Implementing Field Service Lightning certification also enables individuals to join a community of certified professionals, access exclusive resources, and participate in networking events and training sessions.

To pass the Salesforce FSL-201 Certification Exam, candidates must have a thorough understanding of FSL’s architecture, mobile app, dispatching, scheduling, and work order management features. They must be able to configure FSL for their organization’s specific needs, integrate it with other Salesforce products, and troubleshoot common issues that may arise during implementation.

NEW QUESTION 97
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback.
What are two ways the Consultant can meet this requirement?
Choose ? answers

Configure and add excluded and required resource Work Rules to scheduling policies.

Configure resource preferences on the Account or Work Order.

Configure and add excluded and required resource business objectives to scheduling policies.

Configure customer preferences on the Service Resource record.

NEW QUESTION 98
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Proactively adjust Service Contracts.

More accurately assign Work Orders based on skills.

Proactively adjust to address demand fluctuations.

More consistently meet customer response times.

NEW QUESTION 99
Customer is evaluating Platform Events solution and would like help in comparing/contrasting it with Outbound Message for a real-time / near-real time needs. They expect 3,000 consumers of messages from Salesforce.
Which three considerations should be evaluated and highlighted when deciding between the solutions?
Choose 3 answers

Both Platform Events and Outbound Message offer declarative means for asynchronous near-real time needs. They aren’t best suited for real- time integrations.

In both Platform Events and Outbound Messages, the event messages are retried by and delivered in sequence, and only once. Salesforce ensures there is no duplicate message delivery.

Message sequence is possible in Outbound Message but not guaranteed with Platform Events. Both offer very high reliability. Fault handling and recovery are fully handled by Salesforce.

Number of concurrent subscribers to Platform Events is capped at 2,000. An Outbound Message configuration can pass only 100 notifications in a single messages to a SOAP end point.

Both Platform Events and Outbound Message are highly scalable. However, unlike Outbound Message, only Platform Events have Event Delivery and Event Publishing limits to be considered.

NEW QUESTION 100
Northern Trail Outfitters noticed that clicks are NOT showing up on Contact records in Salesforce.
Which two reasons could be the cause”*
Choose 2 answers

ContactID was used as Subscriber Key

Email Address was used as Subscriber Key

Individual Level Tracking was not selected in Marketing Cloud Configuration

Synchronized Data Sources only push data every 15 minutes

NEW QUESTION 101
A company needs to be able to send data from Salesforce to a home grown system behind a corporate firewall. The data needs to be pushed only one way and doesn’t need to be sent in real time. The average volume is 2 million records per day.
What should an integration architect consider when choosing the right option in building the integration between the external system and Salesforce?

Due to high volume of records, number of concurrent requests can hit the limit for the REST API call to external system.

Due to high volume of records, a third party integration tool is required to stage records off platform.

Due to high volume of records, the external system will need to use a BULK API Rest endpoint to connect to salesforce.

Due to high volume of records, salesforce will need to make a REST API call to external system.

NEW QUESTION 102
When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

Make sure the case entitlement record is being shared with the service resource.

Add work order milestones after the case milestones to the entitlement process.

Ensure the work order entitlement is related to the same process as the case entitlement.

Create a separate entitlement process associated to the work order object.

NEW QUESTION 103
A universal container customer is having issues with three containers at the customer’s site. Each container is tracked as an asset on the customer’s account Which two methods should Consultants recommend to ensure the service with each?
container can be handled independently?

Add each asset to a separate work order line item. Create a service appointment for the work orders.

Add each asset to a separate child work order. Create a service appointment for the parent work order.

Add each asset to a separate work order line item. Create a service appointment for each line items.

Add each asset to a separate work order. Create a service appointment for each a. work order.

NEW QUESTION 104
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

add the work order line items related list of the work order page layout and assign the layout to the technician ‘s profile.

create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

create a report chart that summarizes work order line items and add a link to the service appointment layout.

NEW QUESTION 105
Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

Quantity and Unit of Measure are required when adding a Required Product.

Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

Required Products must be added to both the Work Order and all Work Order Line Items.

Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

NEW QUESTION 106
Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

Only the Primary Assets related list on the Asset object

Only the Primary Assets related list on the Work Order object

Both the Primary Assets and Related Assets related lists on the Work Order object

Both the Primary Assets and Related Assets related lists on the Asset object

NEW QUESTION 107
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

NEW QUESTION 108
Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

Include the Match Territory Work Rule in the Scheduling Policy.

Mark the Service Territory’s Resources as Required on the Service Appointments.

Ensure the Resource’s Address is in the same Match Territory as the Service Appointments.

Include the Resource Availability Work Rule in the Scheduling Policy.

NEW QUESTION 109
Which three objects are associated to the Work Type? Choose 3 answers

Skill Requirements

Resources

Service Appointments

Articles

Products Required

NEW QUESTION 110
When a Universal Containers (UC) Technician installs a product at a customer site, the Technician must perform all future work for that customer.
Which process should the Consultant use to meet this requirement?

Add the Resource as a Required Resource on the Contact.

Add the Resource as a Required Resource on the Account.

Add the Resource as a Preferred Resource on the Work Order.

Add the Resource as a Preferred Resource on the Asset.

NEW QUESTION 111
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

Scheduled start, scheduled end

Actual start, actual end

Earliest start permitted, due date

Arrival window start, arrival window end

NEW QUESTION 112
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

wner of Service Appointment and members of User Territory

Assigned Resources, Owner of Service Appointment and members of Service Territory

Assigned Resources, Qwner of Service Appointment and members of User Territory

Owner of Service Appointment and members of Service Territory

NEW QUESTION 113
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

Add the Service Territory Location Related List on the Service Territory page layout.

Add the Service Territory Location Related List on the Location page layout.

Create the Service Territory Location as a Location lookup field.

Create the Service Territory Location as a Service Territory lookup field.

NEW QUESTION 114
A Technician reports that the travel time calculated between appointments is often too short and causes Job delays throughout the day.
Which settings should the Consultant consider to improve travel time accuracy?

Travel Speed Unit, Actual Travel Time

Estimated Travel Time, Minimize Travel

Minimum Grade, Default Operating Hours

Street Level Routing, Default Travel Speed

NEW QUESTION 115
in which two scenarios should a consultant recommend multi day service appointment? Choose 2 answers

Jobs can take longer than the available resources hours in a day.

jobs need to be performed at the same site on the same day of the week.

jobs require multiple stages of work performed by different resources.

jobs require consecutive days of work and can span over weekends.

NEW QUESTION 116
Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?

Journey Data queried from main data extension

Contact Data using Synchronized Data Sources

Journey Data using CRM Report Import Activity to Salesforce Data Extension

Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes

NEW QUESTION 117
An architect decided to use Platform Events for integrating Salesforce with an external system for a company.
Which three things should an architect consider when proposing this type of integration mechanism?
Choose 3 answers

To subscribe to an event, the integration user in salesforce needs read access to theevent entity.

Salesforce needs to be able to store information about the external system in order toknow which event to send out.

External system needs to have the same uptime in order to be able to keep up with Salesforce Platform Events.

To publish an event, the integration user in salesforce needs create permission on the event entity.

Error handling must be performed by the remote service because the event is effectively handed off to the remote system for further processing.

NEW QUESTION 118
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers

When service resources are available for work

The maintenance plan for account

The due date of the service appointment

The time slots for appointment booking

NEW QUESTION 119
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?

Create a Flow that adds two Signature Blocks when the Service Report is generated,

Create relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.

Create two Service Reports and add one Signature Block to each Report.

FSL-201 Real Exam Questions and Answers FREE: https://www.real4prep.com/FSL-201-exam.html

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