Q72. During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent.
Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?

Q73. What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

Q74. Coral Cloud Resorts wants to handle frequent customer misspellings of package names in queries.
Which approach should the Agentforce Specialist implement?

Q75. Universal Containers, dealing with a high volume of chat inquiries, implements Einstein Work Summaries to boost productivity.
After an agent-customer conversation, which additional information does Einstein generate and fill, apart from the “summary”‘

Q76. Universal Containers’ current AI data masking rules do not align with organizational privacy and security policies and requirements.
What should An Agentforce recommend to resolve the issue?

Q77. Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language.
Which action should an Al Specialist take in the Trust Layer to confirm toxicity is being appropriately managed?

Q78. An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex.
Which options are available for deploying these to production?

Q79. An administrator is responsible for ensuring the security and reliability of Universal Containers’ (UC) CRM data. UC needs enhanced data protection and up-to-date AI capabilities. UC also needs to include relevant information from a Salesforce record to be merged with the prompt.
Which feature in the Einstein Trust Layer best supports UC’s need?

Q80. An Agentforce created a custom Agent action, but it is not being picked up by the planner service in the correct order.
Which adjustment should the Al Specialist make in the custom Agent action instructions for the planner service to work as expected?

Q81. A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
How should the Agentforce Specialist set this up?

Q82. Universal Containers would like to route SMS text messages to a service rep from an Agentforce Service Agent. Which Service Channel should the company use in the flow to ensure it’s routed properly?

Q83. The Agentforce Specialist of Northern Trail Outfitters reviewed the organization’s data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein’s Trust Layer.
Which steps should the Agentforce Specialist take upon modifying the masked fields?

Q84. An Agentforce Specialist needs to create a prompt template to fill a custom field named Latest Opportunities Summary on the Account object with information from the three most recently opened opportunities. How should the Agentforce Specialist gather the necessary data for the prompt template?

Q85. An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client.
How should theAgentforce Specialistintegrate the custom LLM into Salesforce?

Q86. Universal Containers deploys a new Agentforce Service Agent into the company’s website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company’s Salesforce Knowledge articles. What is the likely issue?

Q87. Once a data source is chosen for an Agentforce Data Library, what is true about changing that data source later?

Q88. What is An Agentforce able to do when the “Enrich event logs with conversation data” setting in Agent is enabled?