[Q32-Q51] Full 820-605 Practice Test and 152 Unique Questions, Get it Now!

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Full 820-605 Practice Test and 152 Unique Questions, Get it Now!

The Best 820-605 Exam Study Material Premium Files and Preparation Tool

Cisco 820-605 certification exam is a comprehensive exam that tests an individual’s knowledge of customer success management. 820-605 exam consists of 60-70 multiple-choice questions and can be taken at any Cisco exam center or online. 820-605 exam is designed to test an individual’s knowledge of customer success management and their ability to apply this knowledge to real-world scenarios. Individuals who pass the exam will receive the Cisco Customer Success Manager certification, which is recognized globally as a mark of excellence in customer success management.

NEW QUESTION 32
The customer plans to relocate to a new building in the existing area to reduce cost. The company wants to retain talent through this transition.
Which two business outcomes are critical to the company’s success? (Choose two.)

risk management

employee satisfaction

cost efficiency

credibility

sustainability

NEW QUESTION 33
What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

technical

business

operational

corporate culture

NEW QUESTION 34
How are operating expenses (OpEx) different from capital expenses (CapEx)?

OpEx are investments a company pays for up-front, while CapEx are the on-going costs to run a business.

OpEx includes software licenses with contracts that have user rights in perpetuity, while CapEx includes software services that are easily reconfigured.

OpEx is expenses for the day-to-day operation of a business, while CapEx is investments in assets.

OpEx has depreciation, while there is no deprecation with CapEx.

NEW QUESTION 35
Refer to the exhibit.

Which action must be taken by Customer Success Manager?

Recommend expansion opportunities

Review the financial index.

Develop a customer testimonial.

Identify the adoption barriers.

NEW QUESTION 36
What are two examples of expand opportunities? (Choose two.)

providing solution optimization services

adding headcount to manage solution by the customer

training on existing features

hosting an executive review

increasing license count

NEW QUESTION 37
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

NEW QUESTION 38
Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

descriptive

diagnostic

prescriptive

predictive

NEW QUESTION 39
Which two outcomes are expansion opportunities within customer success? (Choose two.)

expansion of solution features

renewal of solution subscription

purchase of a new solution

deployment of solution

expansion of solution services

NEW QUESTION 40
Which type of information should be captured during the first customer engagement?

cases escalated to technical support

expansion opportunities

customer’s desired outcomes

stakeholder map

NEW QUESTION 41
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?

KPIs

Stakeholder Map

RACI

Health Index Report

NEW QUESTION 42
Which two actions are critical when communicating with executives? (Choose two.)

Keep services as a primary topic

Focus on the value achieved

Incorporate the sales team’s plan

Target executive priorities

Focus on technical details

NEW QUESTION 43
The Customer Success Manager notices that their customer has delayed going into production.
Which action does the Customer Success Manager consider?

Suggest that the customer replace their existing staff

Provide the customer with a chargeable deployment service

Re-enforce the time to value of the solution

Give the customer a discount on a future purchase

NEW QUESTION 44
How can Customer Success Plan tracking drive additional license purchases?

The Success Plan tracks the mean time to failure of the solution.

The Success Plan tracks the number of threats blocked and benchmarks it against the previous year.

The Success Plan tracks gains in user productivity and communicates this back to the business.

The Success Plan tracks the number of technical support cases opened.

NEW QUESTION 45
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution.
The Customer Success Manager acknowledges the concern and takes ownership.
Which action does the Customer Success Manager take first?

Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution.

Escalate the situation to your manager and request a customer visit to understand concerns and expectations.

Engage the service delivery manager and request two days of free consultation for the customer.

Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps.

NEW QUESTION 46
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription. Which barrier must the CSM overcome?

operational

business

technical

data

NEW QUESTION 47
What are two barriers to adoption within an organization? (Choose two.)

solution implemented by partner

agile development model

inadequate knowledge and skills

centralized IT organization

organizational silos

NEW QUESTION 48
Which one of the following solutions enable business outcomes in the financial industry?

Multilayer Switching

Remote Expert

Plant Floor Control Network

Internet of Everything

Medianet

NEW QUESTION 49
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which two main barriers to adoption does the customer face? (Choose two.)

technical barrier

cultural barrier

process barrier

product barrier

cost barrier

NEW QUESTION 50
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

Quarterly Success Review build and delivery

service introduction to confirm that they know how to submit service issues at the go live

initial user group identified and their use cases confirmed

customer’s stakeholders and their business outcomes

additional features that will align with the business outcomes

NEW QUESTION 51
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?

diagnostic

descriptive

prescriptive

predictive

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