[2024] WGU Organizational-Behaviors-and-Leadership Practice Verified Answers - Pass Your Exams For Sure! [Q14-Q33]

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Organizational-Behaviors-and-Leadership Practice WGU Verified Answers – Pass Your Exams For Sure! [2024]

Valid Way To Pass Courses and Certificates’s Organizational-Behaviors-and-Leadership Exam

NEW QUESTION 14
Three employees meet face-to-face to identify a problem and resolve it through open discussion.
Which type of conflict resolution technique is this?
Select one.

Compromising

Devil’s advocate

Smoothing

Problem solving

NEW QUESTION 15
What is a characteristic of cross-functional teams?
Select one.

Team members’ votes on decisions are sequenced according to the hierarchy of the function they represent.

Team members are from a vertical cross-section of the organization.

Although team members cross functions they come from the same work area.

Team members are from about the same hierarchical level.

NEW QUESTION 16
Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.

Self-managed work team

Cross-functional team

Semi-virtual team

Problem-solving team

NEW QUESTION 17
Which contingency theory of leadership proposes that early in the interaction between a leader and a given follower the leader implicitly categorizes the follower as an “in” or an “out”?
Choose 1 answer

Path-goal theory

Leader-member exchange theory

Situational leadership theory

Leader-participation model

NEW QUESTION 18
What is a characteristic employed by transformational leaders?
Choose 1 answer

Contracts exchange of rewards for effort

Provides vision and sense of mission and gains trust

Practices management by exception

Intervenes only if performance standards are not met

NEW QUESTION 19
Identify the three forces that play a particularly important role in sustaining an organization’s culture?
Select one.

Socialization methods, age of key employees, and actions of top management

Socialization methods, selection process, and actions of top management

Age of key employees, socialization methods, and selection process

Age of key employees, selection process, and actions of top management

NEW QUESTION 20
Employee B was upset by Employee A’s behavior at the department’s planning meeting.
Which factors will influence Employee B’s perception in this situation?
Choose 1 answer

Stimulation, task, and skills

Situation, target, and perceiver

Problem, criteria, and alternatives

NEW QUESTION 21
What is true about social loafing in the work place?
Select one.

It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.

It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.

It supports low employee performance and satisfaction when employees are performing structured tasks in groups.

NEW QUESTION 22
When might an organization’s strongly-entrenched culture be a liability?
Select one.

When an organization’s environment is undergoing rapid change

When the shared values of an organization are in agreement

When core values are shared by members of a specific department

When top management is guiding the cultural development

NEW QUESTION 23
A team is struggling to resolve procedural issues that govern their performance.
What should the team leader do to resolve the problem?
Select one.

Use conflict resolution methods

Impose a solution

Change team membership

Take a hands-off attitude

NEW QUESTION 24
What is a purpose of employee performance evaluations?
Select one.

To evaluate the physiological symptoms of organizational functionality

To assess the physiological symptoms of organizational dysfunctionality

To measure reliability of an employee’s attitude toward customers

To serve as criteria against which management validates selection and development programs

NEW QUESTION 25
What is true about the relationship between performance evaluation and motivation?
Select one.

Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.

Employees must have confidence that the performance evaluation will measure their emotional state.

There is no relationship if the performance evaluation is tied to the employee’s superordinate goals.

Employees see a negative exponential relationship to the performance evaluation.

NEW QUESTION 26
When is organizational culture considered dysfunctional?
Choose 1 answer

When strong organizational cultures prohibit prejudice

When core values are in agreement throughout the organization

When different employee groups communicate common problems

When cultural incompatibility deters making acquisitions or mergers

NEW QUESTION 27
A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.

Avoiding social loafing by making sure all accountability is joint accountability.

Ensuring there is zero conflict among team members

Utilizing both individual rewards and team rewards

Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning

NEW QUESTION 28
A company decided to change their work organization from individuals working independently to production teams. However, they decided to continue their same approach to performance evaluation and salary adjustment, which had worked well since the performance evaluation process had been improved. After a year’s experience with the new team structure, it was obvious that productivity had decreased. A consultant’s conclusion was that the approach to performance appraisal and assigning rewards was a cause of the teams’ failure to perform.
Which approaches to performance evaluation and granting rewards would have been more effective in this situation?
Select one.

Individual and group evaluation with individual and group rewards

Group performance evaluation with individual rewards

Group performance evaluation with group rewards

Individual performance evaluation with group rewards

NEW QUESTION 29
A company has restructured around teams but performance has not met expectations.
What should be the main evaluation criterion in an appropriate performance evaluation for supporting and improving the performance of teams?
Choose 1 answer

Team activities

Team cooperativeness

Team members’ attitudes

Team results being tied to important goals

NEW QUESTION 30
To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

Problem solving

Authoritative command

Altering the human variable

Altering the structural variables

NEW QUESTION 31
Which statement is true about work teams?
Choose 1 answer

The members’ primary focus is on improving individual effort.

The primary goal is to share information that is helpful to individual efforts.

Members of the group generate positive synergy through coordinated effort.

NEW QUESTION 32
In organizing a team to develop a new brand image for the company’s full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.

Adequate resources, absence of conflict, specific team goals

A climate of trust, specific team goals, and members who are conscientious

A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands

Adequate resources, group performance evaluation, and an absence of conflict

NEW QUESTION 33
Employee A noticed that Employee B was late for work, and A’s perception of why B was late willdetermine what action A takes in this situation.
Considering attribution theory, which factors will determine A’s perception regarding whether B’s behavior was internally or externally caused?
Select one.

Situation, attributes, and alternatives

Distinctiveness, consensus, and consistency

Creativity, relationships, and expertise

Problem, criteria, and alternatives