[Feb 10, 2024] Fast Exam Updates ITIL-4-Transition dumps with PDF Test Engine Practice [Q24-Q40]

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[Feb 10, 2024] Fast Exam Updates ITIL-4-Transition dumps with PDF Test Engine Practice

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ITIL ITIL-4-Transition: ITIL 4 Managing Professional Transition Exam is an important certification for IT professionals who want to transition from ITIL v3 to ITIL 4. It covers a range of topics related to ITIL 4 and demonstrates an individual’s commitment to providing high-quality IT services. Obtaining this certification can help individuals advance their careers in IT service management and improve their organization’s IT service delivery.

ITIL 4 Managing Professional Transition certification exam covers the four key modules of the ITIL 4 framework, including ITIL 4 Foundation, ITIL 4 Specialist: Create, Deliver and Support, ITIL 4 Specialist: Drive Stakeholder Value, and ITIL 4 Specialist: High-Velocity IT. ITIL-4-Transition exam is designed to test IT professionals’ knowledge and skills in each of these modules to ensure they have a comprehensive understanding of the ITIL 4 framework. The ITIL 4 Managing Professional Transition certification exam is also designed to help IT professionals develop the skills and knowledge needed to manage and deliver high-quality IT services in a changing and dynamic business environment.

Q24. A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

Perform ad-hoc service reviews and produce reports of service outputs

Work together to identify methods of checking service value and check that value propositions are still valid

Produce service level reports and an analysis of the cost and risks of service delivery

Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumer

Q25. An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

Digital organization

High velocity IT

Digital transformation

IT transformation

Q26. Which describes the value driven approach to service design?

The practice of analyzing a business, defining its needs, and recommending solutions that create value for stakeholders

An iterative approach based on frequent feedback, continual experimentation, and learning to ensure value co-creation

A process improvement philosophy that prioritizes flow efficiency over resource efficiency

Designing just enough features to satisfy early customers, and providing feedback for future development

Q27. A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In ‘design thinking’, what should the designer do to BEST validate the plan

Ask the user to communicate their needs for the chair

Ask the user to provide feedback on a prototype of the chair

Adopt the user’s point of view of using the chair

Decide for the user what is important for the chair

Q28. A customer is retiring a service and has terminated the contract for the service with the service provider. The service provider will continue to deliver other services to the customer. Which should the service provider include in the plans to off board the service?

Ensuring that user access rights are revoked for all services

Providing information to users about how to contact the service desk

Creating training schedules for users on how to use the service

Identifying and making request for outstanding payments for the service

Q29. Which guiding principle would help the MOST in breaking down silos and elimating conflicting goals?

Start where you are

Progress iteratively with feedback

Optimize and automate

Collaborate and promote visibility

Q30. A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?

The IT change manager

The software development manager

The sponsor in the service consumer organization

The other members of the software development team

Q31. Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure

1 and 2

2 and 3

3 and 4

1 and 4

Q32. A company has begun a new global line of business that has changed how IT supports the new systems. Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have

Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff

Publish a printed weekly newsletter that clearly and consistently communicates change

Q33. Which is a method for value-driven, data-driven and user-centered service design?

Stakeholder analysis

Balanced scorecard

Design thinking

The MoSCoW method

Q34. What is the expected outcome from using a service value chain?

Value realization

Customer engagement

Service value streams

The application of practices

Q35. Which are elements of the service value system?

Service provision, service consumption, service relationship management

Governance, service value chain, practices

Outcomes, utility, warranty

Customer value, stakeholder value, organization

Q36. What BEST describes the relationship between planning and risk?

Planning is a high level function, risk management is a tactical activity

Planning should always consider risks and how to mitigate them

Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed

Risk management is the exclusive domain of dedicated risk managers

Q37. Which two stakeholders co-create value in the service relationship?

The consumer and provider

The provider and supplier

The investor and consumer

The investor and supplier

Q38. Which is an example of results-based measurement and reporting?

Measuring and reporting the number of hours worked by service desk employees

Measuring and reporting the number of supplier-related interruptions to a service

Measuring and reporting the customer satisfaction with closed incidents

Measuring and reporting the cost of providing a service to customers and users

Q39. In which TWO situations should be ITIL guiding principles be considered?
1. In every initiative
2. In all relationships with stakeholders
3. Only specific initiatives where the principle is relevant
4. Only specific stakeholder relationships where the principle is relevant

1 and 2

1 and 4

3 and 4

2 and 3

Q40. A service support agents adjusts support actions following a call form a frustrated user. Which concept describes this behavior?

Team Culture

Customer orientation

Positive communication

Employee satisfaction management