{"id":887,"date":"2023-08-30T14:57:36","date_gmt":"2023-08-30T14:57:36","guid":{"rendered":"https:\/\/exam.real4prep.com\/?p=887"},"modified":"2023-08-30T14:57:36","modified_gmt":"2023-08-30T14:57:36","slug":"guaranteed-accomplishment-with-newest-aug-2023-free-genesys-gcp-gcx-q56-q75","status":"publish","type":"post","link":"https:\/\/exam.real4prep.com\/ko\/2023\/08\/30\/guaranteed-accomplishment-with-newest-aug-2023-free-genesys-gcp-gcx-q56-q75\/","title":{"rendered":"Guaranteed Accomplishment with Newest Aug-2023 FREE Genesys GCP-GCX [Q56-Q75]"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;887&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Guaranteed Accomplishment with Newest Aug-2023 FREE Genesys GCP-GCX [Q56-Q75]&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n<p><strong><span style=\"font-size: 18px;color: red\">Guaranteed Accomplishment with Newest Aug-2023 FREE Genesys GCP-GCX<\/span><\/strong><\/p>\n<p><strong><span style=\"color: red\">Use Valid New Free GCP-GCX Exam Dumps &amp; Answers<\/span><\/strong><\/p>\n<div id=\"watu_quiz\" class=\"quiz-area single-page-quiz\">\n<form action=\"\" method=\"post\" class=\"quiz-form \" id=\"quiz-393\" >\n<div class='watu-question' id='question-1'><div class='question-content'><p><strong>NO.56<\/strong> Jenny is monitoring five queues in real-time. She identifies one of the queues&#8217; Service Level percentage to be below the threshold level.<br \/>Which of the following will help her view specific information about the queue in real-time?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7727' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30001' \/><div class='watu-question-choice'><input type='radio' name='answer-7727[]' id='answer-id-30001' class='answer answer-1 js-answer-label answerof-7727' value='30001' \/>&nbsp;<label for='answer-id-30001' id='answer-label-30001' class='js-answer-label answer label-1'><span class='answer'>My Queues Activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30002' \/><div class='watu-question-choice'><input type='radio' name='answer-7727[]' id='answer-id-30002' class='answer answer-1 php-answer-label answerof-7727' value='30002' \/>&nbsp;<label for='answer-id-30002' id='answer-label-30002' class='php-answer-label answer label-1'><span class='answer'>Queues Activity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30003' \/><div class='watu-question-choice'><input type='radio' name='answer-7727[]' id='answer-id-30003' class='answer answer-1 js-answer-label answerof-7727' value='30003' \/>&nbsp;<label for='answer-id-30003' id='answer-label-30003' class='js-answer-label answer label-1'><span class='answer'>Queue Performance<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30004' \/><div class='watu-question-choice'><input type='radio' name='answer-7727[]' id='answer-id-30004' class='answer answer-1 js-answer-label answerof-7727' value='30004' \/>&nbsp;<label for='answer-id-30004' id='answer-label-30004' class='js-answer-label answer label-1'><span class='answer'>Performance Dashboard<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(1,this)' id='btn-1' value='See Answer'  \/><input type='hidden' id='questionType1' value='radio' class=''><\/div><div class='watu-question' id='question-2'><div class='question-content'><p><strong>NO.57<\/strong> Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.<br \/>What steps should you take to update her reporting structure in Genesys Cloud CX?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7728' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30005' \/><div class='watu-question-choice'><input type='radio' name='answer-7728[]' id='answer-id-30005' class='answer answer-2 js-answer-label answerof-7728' value='30005' \/>&nbsp;<label for='answer-id-30005' id='answer-label-30005' class='js-answer-label answer label-2'><span class='answer'>Do nothing. Genesys Cloud CX will update everything automatically.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30006' \/><div class='watu-question-choice'><input type='radio' name='answer-7728[]' id='answer-id-30006' class='answer answer-2 js-answer-label answerof-7728' value='30006' \/>&nbsp;<label for='answer-id-30006' id='answer-label-30006' class='js-answer-label answer label-2'><span class='answer'>Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30007' \/><div class='watu-question-choice'><input type='radio' name='answer-7728[]' id='answer-id-30007' class='answer answer-2 js-answer-label answerof-7728' value='30007' \/>&nbsp;<label for='answer-id-30007' id='answer-label-30007' class='js-answer-label answer label-2'><span class='answer'>Update her peers. Genesys Cloud CX will then update her manager automatically.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30008' \/><div class='watu-question-choice'><input type='radio' name='answer-7728[]' id='answer-id-30008' class='answer answer-2 php-answer-label answerof-7728' value='30008' \/>&nbsp;<label for='answer-id-30008' id='answer-label-30008' class='php-answer-label answer label-2'><span class='answer'>Update her manager and her peers in her profile.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(2,this)' id='btn-2' value='See Answer'  \/><input type='hidden' id='questionType2' value='radio' class=''><\/div><div class='watu-question' id='question-3'><div class='question-content'><p><strong>NO.58<\/strong> When creating an external trunk, which of the following protocol(s) can be selected? (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7729' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30009' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7729[]' id='answer-id-30009' class='answer answer-3 js-answer-label answerof-7729' value='30009' \/>&nbsp;<label for='answer-id-30009' id='answer-label-30009' class='js-answer-label answer label-3'><span class='answer'>The default protocol<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30010' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7729[]' id='answer-id-30010' class='answer answer-3 php-answer-label answerof-7729' value='30010' \/>&nbsp;<label for='answer-id-30010' id='answer-label-30010' class='php-answer-label answer label-3'><span class='answer'>TCP<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30011' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7729[]' id='answer-id-30011' class='answer answer-3 php-answer-label answerof-7729' value='30011' \/>&nbsp;<label for='answer-id-30011' id='answer-label-30011' class='php-answer-label answer label-3'><span class='answer'>TLS<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30012' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7729[]' id='answer-id-30012' class='answer answer-3 js-answer-label answerof-7729' value='30012' \/>&nbsp;<label for='answer-id-30012' id='answer-label-30012' class='js-answer-label answer label-3'><span class='answer'>SIP<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30013' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7729[]' id='answer-id-30013' class='answer answer-3 php-answer-label answerof-7729' value='30013' \/>&nbsp;<label for='answer-id-30013' id='answer-label-30013' class='php-answer-label answer label-3'><span class='answer'>UDP<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>TCP, TLS, and UDP are the protocols that can be selected when creating an external trunk. An external trunk is a connection between Genesys Cloud CX and an external telephony provider, such as a carrier or a PBX.<br\/>The protocol determines how the SIP messages are transported between Genesys Cloud CX and the external provider. UDP is the most common protocol for SIP trunks, but TCP and TLS can also be used for more reliable or secure communication. References: https:\/\/help.mypurecloud.com\/articles\/external-trunk-settings\/<br\/>https:\/\/doc.didww.com\/integrations\/genesys\/index.html<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(3,this)' id='btn-3' value='See Answer'  \/><input type='hidden' id='questionType3' value='checkbox' class=''><\/div><div class='watu-question' id='question-4'><div class='question-content'><p><strong>NO.59<\/strong> Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7730' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30014' \/><div class='watu-question-choice'><input type='radio' name='answer-7730[]' id='answer-id-30014' class='answer answer-4 php-answer-label answerof-7730' value='30014' \/>&nbsp;<label for='answer-id-30014' id='answer-label-30014' class='php-answer-label answer label-4'><span class='answer'>True<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30015' \/><div class='watu-question-choice'><input type='radio' name='answer-7730[]' id='answer-id-30015' class='answer answer-4 js-answer-label answerof-7730' value='30015' \/>&nbsp;<label for='answer-id-30015' id='answer-label-30015' class='js-answer-label answer label-4'><span class='answer'>False<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Genesys Cloud CX supports embedded clients for Salesforce and Zendesk, which allow agents to use Genesys Cloud CX features within their CRM applications. The embedded clients provide seamless integration between Genesys Cloud CX and Salesforce or Zendesk, such as screen pop, click-to-dial, call logging, and more. References: https:\/\/help.mypurecloud.com\/articles\/about-salesforce-integration\/<br\/>https:\/\/help.mypurecloud.com\/articles\/about-zendesk-integration\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(4,this)' id='btn-4' value='See Answer'  \/><input type='hidden' id='questionType4' value='radio' class=''><\/div><div class='watu-question' id='question-5'><div class='question-content'><p><strong>NO.60<\/strong> You suspect that one of your agents is not productive.<br \/>Which report would you run to view the agent&#8217;s time on breaks and login\/logout details?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7731' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30016' \/><div class='watu-question-choice'><input type='radio' name='answer-7731[]' id='answer-id-30016' class='answer answer-5 js-answer-label answerof-7731' value='30016' \/>&nbsp;<label for='answer-id-30016' id='answer-label-30016' class='js-answer-label answer label-5'><span class='answer'>Interaction Details Report<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30017' \/><div class='watu-question-choice'><input type='radio' name='answer-7731[]' id='answer-id-30017' class='answer answer-5 js-answer-label answerof-7731' value='30017' \/>&nbsp;<label for='answer-id-30017' id='answer-label-30017' class='js-answer-label answer label-5'><span class='answer'>User Status Detail Report<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30018' \/><div class='watu-question-choice'><input type='radio' name='answer-7731[]' id='answer-id-30018' class='answer answer-5 php-answer-label answerof-7731' value='30018' \/>&nbsp;<label for='answer-id-30018' id='answer-label-30018' class='php-answer-label answer label-5'><span class='answer'>Agent Metrics Report<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30019' \/><div class='watu-question-choice'><input type='radio' name='answer-7731[]' id='answer-id-30019' class='answer answer-5 js-answer-label answerof-7731' value='30019' \/>&nbsp;<label for='answer-id-30019' id='answer-label-30019' class='js-answer-label answer label-5'><span class='answer'>Queue Metrics Daily Report<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>The Agent Login-Logout Details Report is a report that would help you view an agent&#8217;s time on breaks and login\/logout details. This report shows various metrics related to agent availability and activity, such as total login time, total logout time, total break time, break reason codes, etc. This report can help you monitor agent productivity and adherence. References:<br\/>https:\/\/help.mypurecloud.com\/articles\/agent-login-logout-details-report\/<br\/>https:\/\/help.mypurecloud.com\/articles\/monitor-agent-adherence\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(5,this)' id='btn-5' value='See Answer'  \/><input type='hidden' id='questionType5' value='radio' class=''><\/div><div class='watu-question' id='question-6'><div class='question-content'><p><strong>NO.61<\/strong> The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on\/affect agent reports.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7732' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30020' \/><div class='watu-question-choice'><input type='radio' name='answer-7732[]' id='answer-id-30020' class='answer answer-6 php-answer-label answerof-7732' value='30020' \/>&nbsp;<label for='answer-id-30020' id='answer-label-30020' class='php-answer-label answer label-6'><span class='answer'>True<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30021' \/><div class='watu-question-choice'><input type='radio' name='answer-7732[]' id='answer-id-30021' class='answer answer-6 js-answer-label answerof-7732' value='30021' \/>&nbsp;<label for='answer-id-30021' id='answer-label-30021' class='js-answer-label answer label-6'><span class='answer'>False<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on\/affect agent reports is a true statement. A queue report is a report that shows various metrics and details related to queue performance and activities in Genesys Cloud CX. A queue report can help you measure and improve various aspects of your queue, such as:<br\/>* Service level<br\/>* Abandon rate<br\/>* Average speed of answer<br\/>* Average handle time<br\/>* Interaction volume<br\/>An agent report is a report that shows various metrics and details related to agent performance and activities in Genesys Cloud CX. An agent report can help you measure and improve various aspects of your agent, such as:<br\/>* Availability<br\/>* Productivity<br\/>* Quality<br\/>* Conduct<br\/>* Satisfaction<br\/>The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on\/affect agent reports because:<br\/>* A queue report only counts interactions that spent time in the queue, but an agent-based report counts any interactions an agent worked with. This means that the totals in a queue report and an agent-based report may not match exactly, even if they include the same agents or queues. This is because a queue is a stand-alone entity from the perspective of Genesys Cloud CX reports, and queue metrics and agent metrics can differ for various reasons, such as:<br\/>* An interaction spends time in multiple queues<br\/>* An interaction abandons before an agent handles it<br\/>* An agent is a member of more than one queue<br\/>* An active agent is an agent who has logged in to Genesys Cloud CX and is available to handle interactions. An inactive agent is an agent who has not logged in to Genesys Cloud CX or has logged out. An active agent appears on\/affects agent reports because they contribute to various metrics and details related to agent performance and activities, such as:<br\/>* Status<br\/>* Time in status<br\/>* Calls answered<br\/>* Average talk time<br\/>* Average ACW<br\/>References: https:\/\/help.mypurecloud.com\/articles\/reports-overview\/<br\/>https:\/\/help.mypurecloud.com\/articles\/queue-report-and-agent-report-totals-differ-by-design\/<br\/>https:\/\/help.mypurecloud.com\/articles\/agent-status-overview\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(6,this)' id='btn-6' value='See Answer'  \/><input type='hidden' id='questionType6' value='radio' class=''><\/div><div class='watu-question' id='question-7'><div class='question-content'><p><strong>NO.62<\/strong> Why are Divisions important in an organization?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7733' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30022' \/><div class='watu-question-choice'><input type='radio' name='answer-7733[]' id='answer-id-30022' class='answer answer-7 js-answer-label answerof-7733' value='30022' \/>&nbsp;<label for='answer-id-30022' id='answer-label-30022' class='js-answer-label answer label-7'><span class='answer'>Divisions are used to divide interactions equally between 2 or more queues.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30023' \/><div class='watu-question-choice'><input type='radio' name='answer-7733[]' id='answer-id-30023' class='answer answer-7 js-answer-label answerof-7733' value='30023' \/>&nbsp;<label for='answer-id-30023' id='answer-label-30023' class='js-answer-label answer label-7'><span class='answer'>Divisions allow the organization to control which roles can be assigned to users.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30024' \/><div class='watu-question-choice'><input type='radio' name='answer-7733[]' id='answer-id-30024' class='answer answer-7 php-answer-label answerof-7733' value='30024' \/>&nbsp;<label for='answer-id-30024' id='answer-label-30024' class='php-answer-label answer label-7'><span class='answer'>Divisions allow grouping and segregation of objects while keeping them inside the same organization.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30025' \/><div class='watu-question-choice'><input type='radio' name='answer-7733[]' id='answer-id-30025' class='answer answer-7 js-answer-label answerof-7733' value='30025' \/>&nbsp;<label for='answer-id-30025' id='answer-label-30025' class='js-answer-label answer label-7'><span class='answer'>Divisions define which users can be assigned to queues.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Divisions are important in an organization because they allow grouping and segregation of objects while keeping them inside the same organization. A division is a logical container that holds various objects in Genesys Cloud CX, such as users, queues, flows, etc. Divisions enable administrators to control access and visibility of these objects based on roles and permissions. For example, administrators can use divisions to separate different business units or teams within an organization and assign different roles and permissions to each division. References: https:\/\/help.mypurecloud.com\/glossary\/division\/<br\/>https:\/\/help.mypurecloud.com\/articles\/about-divisions\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(7,this)' id='btn-7' value='See Answer'  \/><input type='hidden' id='questionType7' value='radio' class=''><\/div><div class='watu-question' id='question-8'><div class='question-content'><p><strong>NO.63<\/strong> Genesys Cloud CX supports embedded clients for Salesforce and Zendesk.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7734' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30026' \/><div class='watu-question-choice'><input type='radio' name='answer-7734[]' id='answer-id-30026' class='answer answer-8 php-answer-label answerof-7734' value='30026' \/>&nbsp;<label for='answer-id-30026' id='answer-label-30026' class='php-answer-label answer label-8'><span class='answer'>True<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30027' \/><div class='watu-question-choice'><input type='radio' name='answer-7734[]' id='answer-id-30027' class='answer answer-8 js-answer-label answerof-7734' value='30027' \/>&nbsp;<label for='answer-id-30027' id='answer-label-30027' class='js-answer-label answer label-8'><span class='answer'>False<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(8,this)' id='btn-8' value='See Answer'  \/><input type='hidden' id='questionType8' value='radio' class=''><\/div><div class='watu-question' id='question-9'><div class='question-content'><p><strong>NO.64<\/strong> Which of the following statements about scripts is true?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7735' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30028' \/><div class='watu-question-choice'><input type='radio' name='answer-7735[]' id='answer-id-30028' class='answer answer-9 js-answer-label answerof-7735' value='30028' \/>&nbsp;<label for='answer-id-30028' id='answer-label-30028' class='js-answer-label answer label-9'><span class='answer'>Scripts can be used for inbound interactions only.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30029' \/><div class='watu-question-choice'><input type='radio' name='answer-7735[]' id='answer-id-30029' class='answer answer-9 js-answer-label answerof-7735' value='30029' \/>&nbsp;<label for='answer-id-30029' id='answer-label-30029' class='js-answer-label answer label-9'><span class='answer'>Scripts are only used to configure flows when setting up Architect.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30030' \/><div class='watu-question-choice'><input type='radio' name='answer-7735[]' id='answer-id-30030' class='answer answer-9 php-answer-label answerof-7735' value='30030' \/>&nbsp;<label for='answer-id-30030' id='answer-label-30030' class='php-answer-label answer label-9'><span class='answer'>Scripts can be used in all types of interactions.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30031' \/><div class='watu-question-choice'><input type='radio' name='answer-7735[]' id='answer-id-30031' class='answer answer-9 js-answer-label answerof-7735' value='30031' \/>&nbsp;<label for='answer-id-30031' id='answer-label-30031' class='js-answer-label answer label-9'><span class='answer'>Scripts may be used for outbound dialing campaigns only.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(9,this)' id='btn-9' value='See Answer'  \/><input type='hidden' id='questionType9' value='radio' class=''><\/div><div class='watu-question' id='question-10'><div class='question-content'><p><strong>NO.65<\/strong> Select the features available in Genesys Cloud CX Architect. (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7736' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30032' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7736[]' id='answer-id-30032' class='answer answer-10 js-answer-label answerof-7736' value='30032' \/>&nbsp;<label for='answer-id-30032' id='answer-label-30032' class='js-answer-label answer label-10'><span class='answer'>Convert text to speech<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30033' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7736[]' id='answer-id-30033' class='answer answer-10 php-answer-label answerof-7736' value='30033' \/>&nbsp;<label for='answer-id-30033' id='answer-label-30033' class='php-answer-label answer label-10'><span class='answer'>Receive and route calls<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30034' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7736[]' id='answer-id-30034' class='answer answer-10 php-answer-label answerof-7736' value='30034' \/>&nbsp;<label for='answer-id-30034' id='answer-label-30034' class='php-answer-label answer label-10'><span class='answer'>Configure queues<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30035' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7736[]' id='answer-id-30035' class='answer answer-10 js-answer-label answerof-7736' value='30035' \/>&nbsp;<label for='answer-id-30035' id='answer-label-30035' class='js-answer-label answer label-10'><span class='answer'>Play pre-recorded messages<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30036' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7736[]' id='answer-id-30036' class='answer answer-10 php-answer-label answerof-7736' value='30036' \/>&nbsp;<label for='answer-id-30036' id='answer-label-30036' class='php-answer-label answer label-10'><span class='answer'>Create skills<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(10,this)' id='btn-10' value='See Answer'  \/><input type='hidden' id='questionType10' value='checkbox' class=''><\/div><div class='watu-question' id='question-11'><div class='question-content'><p><strong>NO.66<\/strong> Currently, you manage all agents&#8217; schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue.<br \/>You would like to manage these in an easier and more automated way.<br \/>Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7737' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30037' \/><div class='watu-question-choice'><input type='radio' name='answer-7737[]' id='answer-id-30037' class='answer answer-11 php-answer-label answerof-7737' value='30037' \/>&nbsp;<label for='answer-id-30037' id='answer-label-30037' class='php-answer-label answer label-11'><span class='answer'>Genesys Cloud CX Workforce Management<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30038' \/><div class='watu-question-choice'><input type='radio' name='answer-7737[]' id='answer-id-30038' class='answer answer-11 js-answer-label answerof-7737' value='30038' \/>&nbsp;<label for='answer-id-30038' id='answer-label-30038' class='js-answer-label answer label-11'><span class='answer'>Genesys Cloud CX API<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30039' \/><div class='watu-question-choice'><input type='radio' name='answer-7737[]' id='answer-id-30039' class='answer answer-11 js-answer-label answerof-7737' value='30039' \/>&nbsp;<label for='answer-id-30039' id='answer-label-30039' class='js-answer-label answer label-11'><span class='answer'>Genesys Cloud CX Architect<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30040' \/><div class='watu-question-choice'><input type='radio' name='answer-7737[]' id='answer-id-30040' class='answer answer-11 js-answer-label answerof-7737' value='30040' \/>&nbsp;<label for='answer-id-30040' id='answer-label-30040' class='js-answer-label answer label-11'><span class='answer'>Genesys Cloud CX Reporting and Analytics<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Genesys Cloud CX Workforce Management is a feature that can replace and automate the spreadsheet schedule. Workforce Management is a system that helps contact center managers and supervisors plan and optimize agent schedules based on various factors, such as forecasted workload, agent availability, skills, preferences, etc. Workforce Management can also track and monitor agent adherence and performance in real time and provide reports and analytics on various metrics. References:<br\/>https:\/\/help.mypurecloud.com\/articles\/about-workforce-management\/<br\/>https:\/\/help.mypurecloud.com\/articles\/workforce-management-overview\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(11,this)' id='btn-11' value='See Answer'  \/><input type='hidden' id='questionType11' value='radio' class=''><\/div><div class='watu-question' id='question-12'><div class='question-content'><p><strong>NO.67<\/strong> User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7738' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30041' \/><div class='watu-question-choice'><input type='radio' name='answer-7738[]' id='answer-id-30041' class='answer answer-12 js-answer-label answerof-7738' value='30041' \/>&nbsp;<label for='answer-id-30041' id='answer-label-30041' class='js-answer-label answer label-12'><span class='answer'>True<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30042' \/><div class='watu-question-choice'><input type='radio' name='answer-7738[]' id='answer-id-30042' class='answer answer-12 php-answer-label answerof-7738' value='30042' \/>&nbsp;<label for='answer-id-30042' id='answer-label-30042' class='php-answer-label answer label-12'><span class='answer'>False<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>The User Status Detail report does not include specifics about queue activity such as interacting, idle, and not responding. The User Status Detail report shows various metrics related to user status and availability, such as on queue time, off queue time, break time, login\/logout details, etc. To view specifics about queue activity for users or agents, you can use other reports such as Queue Activity Export Report or Queue Performance Summary Report. References: https:\/\/help.mypurecloud.com\/articles\/user-status-detail-report\/<br\/>https:\/\/help.mypurecloud.com\/articles\/queue-activity-export-report\/<br\/>https:\/\/help.mypurecloud.com\/articles\/queue-performance-summary-report\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(12,this)' id='btn-12' value='See Answer'  \/><input type='hidden' id='questionType12' value='radio' class=''><\/div><div class='watu-question' id='question-13'><div class='question-content'><p><strong>NO.68<\/strong> Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration.<br \/>In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can:<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7739' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30043' \/><div class='watu-question-choice'><input type='radio' name='answer-7739[]' id='answer-id-30043' class='answer answer-13 php-answer-label answerof-7739' value='30043' \/>&nbsp;<label for='answer-id-30043' id='answer-label-30043' class='php-answer-label answer label-13'><span class='answer'>Place and receive both ACD and non-ACD calls.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30044' \/><div class='watu-question-choice'><input type='radio' name='answer-7739[]' id='answer-id-30044' class='answer answer-13 js-answer-label answerof-7739' value='30044' \/>&nbsp;<label for='answer-id-30044' id='answer-label-30044' class='js-answer-label answer label-13'><span class='answer'>Place ACD and non-ACD calls, but not receive.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30045' \/><div class='watu-question-choice'><input type='radio' name='answer-7739[]' id='answer-id-30045' class='answer answer-13 js-answer-label answerof-7739' value='30045' \/>&nbsp;<label for='answer-id-30045' id='answer-label-30045' class='js-answer-label answer label-13'><span class='answer'>Receive ACD and non-ACD calls, but not place.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30046' \/><div class='watu-question-choice'><input type='radio' name='answer-7739[]' id='answer-id-30046' class='answer answer-13 js-answer-label answerof-7739' value='30046' \/>&nbsp;<label for='answer-id-30046' id='answer-label-30046' class='js-answer-label answer label-13'><span class='answer'>Place and receive ACD calls; non-ACD calls can neither be place nor received.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Genesys Cloud CX recommends that you deploy Edges in an N+1 configuration. In the event that an active Edge fails or goes offline for routine maintenance, this configuration ensures that you can place and receive both ACD and non-ACD calls. An N+1 configuration means that you have one more Edge than you need to handle your peak call volume. This way, if one Edge goes down, another Edge can take over its load without affecting your service quality or availability. References:<br\/>https:\/\/help.mypurecloud.com\/articles\/about-edge-devices\/<br\/>https:\/\/help.mypurecloud.com\/articles\/edge-redundancy\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(13,this)' id='btn-13' value='See Answer'  \/><input type='hidden' id='questionType13' value='radio' class=''><\/div><div class='watu-question' id='question-14'><div class='question-content'><p><strong>NO.69<\/strong> Unused reports need to be disabled manually to prevent unnecessary load on the system.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7740' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30047' \/><div class='watu-question-choice'><input type='radio' name='answer-7740[]' id='answer-id-30047' class='answer answer-14 php-answer-label answerof-7740' value='30047' \/>&nbsp;<label for='answer-id-30047' id='answer-label-30047' class='php-answer-label answer label-14'><span class='answer'>True<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30048' \/><div class='watu-question-choice'><input type='radio' name='answer-7740[]' id='answer-id-30048' class='answer answer-14 js-answer-label answerof-7740' value='30048' \/>&nbsp;<label for='answer-id-30048' id='answer-label-30048' class='js-answer-label answer label-14'><span class='answer'>False<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(14,this)' id='btn-14' value='See Answer'  \/><input type='hidden' id='questionType14' value='radio' class=''><\/div><div class='watu-question' id='question-15'><div class='question-content'><p><strong>NO.70<\/strong> Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7741' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30049' \/><div class='watu-question-choice'><input type='radio' name='answer-7741[]' id='answer-id-30049' class='answer answer-15 js-answer-label answerof-7741' value='30049' \/>&nbsp;<label for='answer-id-30049' id='answer-label-30049' class='js-answer-label answer label-15'><span class='answer'>Architect<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30050' \/><div class='watu-question-choice'><input type='radio' name='answer-7741[]' id='answer-id-30050' class='answer answer-15 php-answer-label answerof-7741' value='30050' \/>&nbsp;<label for='answer-id-30050' id='answer-label-30050' class='php-answer-label answer label-15'><span class='answer'>Automatic Call Distribution<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30051' \/><div class='watu-question-choice'><input type='radio' name='answer-7741[]' id='answer-id-30051' class='answer answer-15 js-answer-label answerof-7741' value='30051' \/>&nbsp;<label for='answer-id-30051' id='answer-label-30051' class='js-answer-label answer label-15'><span class='answer'>Emergency Groups<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30052' \/><div class='watu-question-choice'><input type='radio' name='answer-7741[]' id='answer-id-30052' class='answer answer-15 js-answer-label answerof-7741' value='30052' \/>&nbsp;<label for='answer-id-30052' id='answer-label-30052' class='js-answer-label answer label-15'><span class='answer'>Scheduling<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Automatic Call Distribution (ACD) is the feature that routes interactions based on an algorithm that determines the best available agent for the interaction. ACD is a system that distributes incoming calls (or other types of interactions) to agents or queues based on various criteria, such as agent skills, availability, priority, etc. ACD uses an algorithm that evaluates these criteria and assigns each interaction to the most appropriate agent or queue. References:<br\/>https:\/\/help.mypurecloud.com\/glossary\/automatic-call-distribution-acd\/<br\/>https:\/\/help.mypurecloud.com\/articles\/about-acd\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(15,this)' id='btn-15' value='See Answer'  \/><input type='hidden' id='questionType15' value='radio' class=''><\/div><div class='watu-question' id='question-16'><div class='question-content'><p><strong>NO.71<\/strong> You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email.<br \/>Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7742' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30053' \/><div class='watu-question-choice'><input type='radio' name='answer-7742[]' id='answer-id-30053' class='answer answer-16 php-answer-label answerof-7742' value='30053' \/>&nbsp;<label for='answer-id-30053' id='answer-label-30053' class='php-answer-label answer label-16'><span class='answer'>Resend the invite.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30054' \/><div class='watu-question-choice'><input type='radio' name='answer-7742[]' id='answer-id-30054' class='answer answer-16 js-answer-label answerof-7742' value='30054' \/>&nbsp;<label for='answer-id-30054' id='answer-label-30054' class='js-answer-label answer label-16'><span class='answer'>Add John to Genesys Cloud CX again so that a new invitation will be generated.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30055' \/><div class='watu-question-choice'><input type='radio' name='answer-7742[]' id='answer-id-30055' class='answer answer-16 js-answer-label answerof-7742' value='30055' \/>&nbsp;<label for='answer-id-30055' id='answer-label-30055' class='js-answer-label answer label-16'><span class='answer'>Submit a ticket to Genesys Cloud CX support.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30056' \/><div class='watu-question-choice'><input type='radio' name='answer-7742[]' id='answer-id-30056' class='answer answer-16 js-answer-label answerof-7742' value='30056' \/>&nbsp;<label for='answer-id-30056' id='answer-label-30056' class='js-answer-label answer label-16'><span class='answer'>Tell John to be patient and wait for the email to arrive.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(16,this)' id='btn-16' value='See Answer'  \/><input type='hidden' id='questionType16' value='radio' class=''><\/div><div class='watu-question' id='question-17'><div class='question-content'><p><strong>NO.72<\/strong> Which of following file formats are available to export a report? (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7743' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30057' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7743[]' id='answer-id-30057' class='answer answer-17 js-answer-label answerof-7743' value='30057' \/>&nbsp;<label for='answer-id-30057' id='answer-label-30057' class='js-answer-label answer label-17'><span class='answer'>.doc<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30058' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7743[]' id='answer-id-30058' class='answer answer-17 php-answer-label answerof-7743' value='30058' \/>&nbsp;<label for='answer-id-30058' id='answer-label-30058' class='php-answer-label answer label-17'><span class='answer'>.xls<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30059' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7743[]' id='answer-id-30059' class='answer answer-17 js-answer-label answerof-7743' value='30059' \/>&nbsp;<label for='answer-id-30059' id='answer-label-30059' class='js-answer-label answer label-17'><span class='answer'>.txt<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30060' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7743[]' id='answer-id-30060' class='answer answer-17 js-answer-label answerof-7743' value='30060' \/>&nbsp;<label for='answer-id-30060' id='answer-label-30060' class='js-answer-label answer label-17'><span class='answer'>.docx<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30061' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7743[]' id='answer-id-30061' class='answer answer-17 php-answer-label answerof-7743' value='30061' \/>&nbsp;<label for='answer-id-30061' id='answer-label-30061' class='php-answer-label answer label-17'><span class='answer'>.xlsx<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30062' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7743[]' id='answer-id-30062' class='answer answer-17 php-answer-label answerof-7743' value='30062' \/>&nbsp;<label for='answer-id-30062' id='answer-label-30062' class='php-answer-label answer label-17'><span class='answer'>.pdf<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>.xls, .xlsx, and .pdf are three file formats that are available to export a report in Genesys Cloud CX Performance menu. A report is a tool that allows you to view various metrics and details related to your contact center performance and activities in Genesys Cloud CX. A report can help you measure and improve various aspects of your contact center, such as:<br\/>* Agent performance<br\/>* Queue performance<br\/>* Interaction quality<br\/>* Customer satisfaction<br\/>* Workforce management<br\/>You can export a report to save or share it with others in Genesys Cloud CX Performance menu. You can export a report in various file formats based on your needs and preferences. The file formats that are available to export a report are:<br\/>* .xls: A Microsoft Excel 97-2003 Workbook file format that can store data in worksheets, charts, and macros.<br\/>* .xlsx: A Microsoft Excel Workbook file format that can store data in worksheets, charts, and macros. It is the default file format for Microsoft Excel 2007 and later versions.<br\/>* .pdf: A Portable Document Format file format that can store data in a fixed-layout document that preserves the original appearance of the report.<br\/>Some other file formats that are available to export a report are .csv, .docx, and .rtf. References:<br\/>https:\/\/help.mypurecloud.com\/articles\/reports-overview\/<br\/>https:\/\/help.mypurecloud.com\/articles\/export-a-report\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(17,this)' id='btn-17' value='See Answer'  \/><input type='hidden' id='questionType17' value='checkbox' class=''><\/div><div class='watu-question' id='question-18'><div class='question-content'><p><strong>NO.73<\/strong> All of the following are steps that need to be completed to configure an Edge appliance, EXCEPT<br \/>__________.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7744' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30063' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30063' class='answer answer-18 js-answer-label answerof-7744' value='30063' \/>&nbsp;<label for='answer-id-30063' id='answer-label-30063' class='js-answer-label answer label-18'><span class='answer'>Create a Site<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30064' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30064' class='answer answer-18 js-answer-label answerof-7744' value='30064' \/>&nbsp;<label for='answer-id-30064' id='answer-label-30064' class='js-answer-label answer label-18'><span class='answer'>Assign the Edge to a Site<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30065' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30065' class='answer answer-18 php-answer-label answerof-7744' value='30065' \/>&nbsp;<label for='answer-id-30065' id='answer-label-30065' class='php-answer-label answer label-18'><span class='answer'>Configure a trunk<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30066' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30066' class='answer answer-18 js-answer-label answerof-7744' value='30066' \/>&nbsp;<label for='answer-id-30066' id='answer-label-30066' class='js-answer-label answer label-18'><span class='answer'>Create an Edge Group<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30067' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30067' class='answer answer-18 js-answer-label answerof-7744' value='30067' \/>&nbsp;<label for='answer-id-30067' id='answer-label-30067' class='js-answer-label answer label-18'><span class='answer'>Associate the network interface<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30068' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30068' class='answer answer-18 js-answer-label answerof-7744' value='30068' \/>&nbsp;<label for='answer-id-30068' id='answer-label-30068' class='js-answer-label answer label-18'><span class='answer'>Authenticate the Edge<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30069' \/><div class='watu-question-choice'><input type='radio' name='answer-7744[]' id='answer-id-30069' class='answer answer-18 js-answer-label answerof-7744' value='30069' \/>&nbsp;<label for='answer-id-30069' id='answer-label-30069' class='js-answer-label answer label-18'><span class='answer'>Configure the Edge Connectors<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(18,this)' id='btn-18' value='See Answer'  \/><input type='hidden' id='questionType18' value='radio' class=''><\/div><div class='watu-question' id='question-19'><div class='question-content'><p><strong>NO.74<\/strong> Select the features available in Genesys Cloud CX Architect. (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7745' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30070' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7745[]' id='answer-id-30070' class='answer answer-19 php-answer-label answerof-7745' value='30070' \/>&nbsp;<label for='answer-id-30070' id='answer-label-30070' class='php-answer-label answer label-19'><span class='answer'>Play pre-recorded messages<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30071' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7745[]' id='answer-id-30071' class='answer answer-19 php-answer-label answerof-7745' value='30071' \/>&nbsp;<label for='answer-id-30071' id='answer-label-30071' class='php-answer-label answer label-19'><span class='answer'>Convert text to speech<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30072' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7745[]' id='answer-id-30072' class='answer answer-19 js-answer-label answerof-7745' value='30072' \/>&nbsp;<label for='answer-id-30072' id='answer-label-30072' class='js-answer-label answer label-19'><span class='answer'>Configure queues<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30073' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7745[]' id='answer-id-30073' class='answer answer-19 js-answer-label answerof-7745' value='30073' \/>&nbsp;<label for='answer-id-30073' id='answer-label-30073' class='js-answer-label answer label-19'><span class='answer'>Create skills<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30074' \/><div class='watu-question-choice'><input type='checkbox' name='answer-7745[]' id='answer-id-30074' class='answer answer-19 php-answer-label answerof-7745' value='30074' \/>&nbsp;<label for='answer-id-30074' id='answer-label-30074' class='php-answer-label answer label-19'><span class='answer'>Receive and route calls<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Genesys Cloud CX Architect is a feature that allows administrators to create and manage call flows for inbound and outbound voice interactions. Architect provides various actions and tasks that can be used to define the logic and behavior of call flows. Some of these features are playing pre-recorded messages, converting text to speech, receiving and routing calls, collecting user input, transferring calls, etc. References:<br\/>https:\/\/help.mypurecloud.com\/articles\/about-architect\/<br\/>https:\/\/help.mypurecloud.com\/articles\/architect-overview-of-call-flow-actions-and-tasks\/<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(19,this)' id='btn-19' value='See Answer'  \/><input type='hidden' id='questionType19' value='checkbox' class=''><\/div><div class='watu-question' id='question-20'><div class='question-content'><p><strong>NO.75<\/strong> You cannot add variables to a script.<\/p>\n<\/div><input type='hidden' name='question_id[]' value='7746' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30075' \/><div class='watu-question-choice'><input type='radio' name='answer-7746[]' id='answer-id-30075' class='answer answer-20 js-answer-label answerof-7746' value='30075' \/>&nbsp;<label for='answer-id-30075' id='answer-label-30075' class='js-answer-label answer label-20'><span class='answer'>True<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='30076' \/><div class='watu-question-choice'><input type='radio' name='answer-7746[]' id='answer-id-30076' class='answer answer-20 php-answer-label answerof-7746' value='30076' \/>&nbsp;<label for='answer-id-30076' id='answer-label-30076' class='php-answer-label answer label-20'><span class='answer'>False<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(20,this)' id='btn-20' value='See Answer'  \/><input type='hidden' id='questionType20' value='radio' class=''><\/div><div style='display:none' id='question-21'><br \/><div class='question-content'><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/plugins\/watu\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading ...\" title=\"Loading ...\" \/>&nbsp;Loading &#8230;<\/div><\/div><br \/>\n<input type=\"button\" name=\"action\" onclick=\"Watu.submitResult()\" id=\"action-button\" style=\"margin:0 auto 20px auto;\" value=\"View Results\"  class=\"watu-submit-button\" \/>\n<input type=\"hidden\" name=\"no_ajax\" value=\"0\"><input type=\"hidden\" name=\"quiz_id\" value=\"393\" \/>\n<input type=\"hidden\" id=\"watuStartTime\" name=\"start_time\" value=\"2026-09-24 01:31:14\" \/>\n<\/form>\n<\/div>\n<div id=\"watu-loading-result\" style=\"display:none;\">\n\t<p align=\"center\"><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/plugins\/watu\/loading.gif\" width=\"16\" height=\"16\" alt=\"Loading\" title=\"Loading\" \/><\/p>\n<\/div>\t\n<script type=\"text\/javascript\">\nvar exam_id=0;\nvar question_ids='';\nvar watuURL='';\njQuery(function($){\nquestion_ids = \"7727,7728,7729,7730,7731,7732,7733,7734,7735,7736,7737,7738,7739,7740,7741,7742,7743,7744,7745,7746\";\nexam_id = 393;\nWatu.exam_id = exam_id;\nWatu.qArr = question_ids.split(',');\nWatu.post_id = 887;\nWatu.singlePage = '1';\nWatu.hAppID = \"0.71655900 1790213474\";\nwatuURL = \"https:\/\/exam.real4prep.com\/wp-admin\/admin-ajax.php\";\nWatu.noAlertUnanswered = 0;\n});\n\nfunction showanswer1(e,q) {\n\tvar check = new Array();\n\tjQuery('.answer-' + e).each(function (i) {\n\t\tcheck.push(this.checked)\n\t})\n\tlet textval = jQuery('.watu-textarea-' + e).val()\n\tif (jQuery.inArray(true, check) >= 0 || textval !== '' && textval !== undefined) {\n\t\tjQuery(q).stop().fadeOut(300)\n\t\tjQuery('.php-answer-label.label-' + e).addClass(\n\t\t\t'correct-answer'\n\t\t)\n\t\tjQuery('.answer-' + e).each(function (i) {\n\t\t\tif (this.checked && this.className.match(\/js\\-answer\/)) {\n\t\t\t\tvar number = this.id.toString().replace(\/\\D\/g, '')\n\t\t\t\tif (number) {\n\t\t\t\t\tjQuery('#answer-label-' + number).addClass('user-answer')\n\t\t\t\t}\n\t\t\t}\n\t\t})\n\t\tjQuery(q).siblings('.show-question-feedback').stop().fadeIn(300)\n\t\ttextval = ''\n\t} else if (textval == '' || textval == undefined){\n\t\t\/\/jQuery(\".hint\").stop().fadeIn(300)\n\t\talert('Please first answer the question');\n\t}\n}\nvar btnisshow = jQuery(\".php-answer-label\").length\nif (btnisshow > 0) {\n\tjQuery('.showchecked').show()\n} else {\n\tjQuery('.showchecked').hide()\n}\n<\/script>\n<p><strong>GCP-GCX Braindumps PDF, Genesys GCP-GCX Exam Cram: <a href=\"https:\/\/www.real4prep.com\/GCP-GCX-exam.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.real4prep.com\/GCP-GCX-exam.html<\/a><\/strong><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>Guaranteed Accomplishment with Newest Aug-2023 FREE Genesys GCP-GCX Use Valid New Free GCP-GCX Exam Dumps &amp; 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