{"id":1556,"date":"2024-09-17T09:02:42","date_gmt":"2024-09-17T09:02:42","guid":{"rendered":"https:\/\/exam.real4prep.com\/2024\/09\/17\/sep-17-2024-pass-cis-customer-service-management-cis-csm-exam-with-241-questions-q98-q113\/"},"modified":"2024-09-17T09:02:42","modified_gmt":"2024-09-17T09:02:42","slug":"sep-17-2024-pass-cis-customer-service-management-cis-csm-exam-with-241-questions-q98-q113","status":"publish","type":"post","link":"https:\/\/exam.real4prep.com\/ja\/2024\/09\/17\/sep-17-2024-pass-cis-customer-service-management-cis-csm-exam-with-241-questions-q98-q113\/","title":{"rendered":"[Sep 17, 2024] Pass CIS-Customer Service Management CIS-CSM Exam With  241 Questions [Q98-Q113]"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;1556&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;2&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;4.5&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;4.5\\\/5 - (2 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;[Sep 17, 2024] Pass CIS-Customer Service Management CIS-CSM Exam With  241 Questions [Q98-Q113]&quot;,&quot;width&quot;:&quot;128&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 128px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            4.5\/5 - (2 votes)    <\/div>\n    <\/div>\n<p><span style=\"font-size: 18px\"><strong><span style=\"color: red\">[Sep 17, 2024] Pass CIS-Customer Service Management CIS-CSM Exam With 241 Questions<\/span><\/strong><\/span><\/p>\n<p><strong><span style=\"color: red\">Ultimate Guide to Prepare Free ServiceNow CIS-CSM Exam Questions and Answer<\/span><\/strong><\/p>\n<div id=\"watu_quiz\" class=\"quiz-area single-page-quiz\">\n<form action=\"\" method=\"post\" class=\"quiz-form \" id=\"quiz-649\" >\n<div class='watu-question' id='question-1'><div class='question-content'><p><strong>QUESTION 98<\/strong><br \/>What is the purpose of the sidebar feature in CSM Configurable Workspace?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12756' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49659' \/><div class='watu-question-choice'><input type='radio' name='answer-12756[]' id='answer-id-49659' class='answer answer-1 js-answer-label answerof-12756' value='49659' \/>&nbsp;<label for='answer-id-49659' id='answer-label-49659' class='js-answer-label answer label-1'><span class='answer'>Enables managers lo discreetly monitor chats between agents and customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49660' \/><div class='watu-question-choice'><input type='radio' name='answer-12756[]' id='answer-id-49660' class='answer answer-1 js-answer-label answerof-12756' value='49660' \/>&nbsp;<label for='answer-id-49660' id='answer-label-49660' class='js-answer-label answer label-1'><span class='answer'>Enables agents to access response templates to help them resolve cases faster and more efficiently<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49661' \/><div class='watu-question-choice'><input type='radio' name='answer-12756[]' id='answer-id-49661' class='answer answer-1 php-answer-label answerof-12756' value='49661' \/>&nbsp;<label for='answer-id-49661' id='answer-label-49661' class='php-answer-label answer label-1'><span class='answer'>To enable agents to collaborate with other agents or Subject Matter Experts (SMEs) in real-time for faster case resolution<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49662' \/><div class='watu-question-choice'><input type='radio' name='answer-12756[]' id='answer-id-49662' class='answer answer-1 js-answer-label answerof-12756' value='49662' \/>&nbsp;<label for='answer-id-49662' id='answer-label-49662' class='js-answer-label answer label-1'><span class='answer'>Enables agents to keep information regarding details of the case visible at all times<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>https:\/\/docs.servicenow.com\/bundle\/washingtondc-servicenow-platform\/page\/administer\/conversational-interfaces\/concept\/exploring-sidebar.html<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(1,this)' id='btn-1' value='See Answer'  \/><input type='hidden' id='questionType1' value='radio' class=''><\/div><div class='watu-question' id='question-2'><div class='question-content'><p><strong>QUESTION 99<\/strong><br \/>Which social media channels are NOT available out-of-box?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12757' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49663' \/><div class='watu-question-choice'><input type='radio' name='answer-12757[]' id='answer-id-49663' class='answer answer-2 js-answer-label answerof-12757' value='49663' \/>&nbsp;<label for='answer-id-49663' id='answer-label-49663' class='js-answer-label answer label-2'><span class='answer'>Facebook<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49664' \/><div class='watu-question-choice'><input type='radio' name='answer-12757[]' id='answer-id-49664' class='answer answer-2 js-answer-label answerof-12757' value='49664' \/>&nbsp;<label for='answer-id-49664' id='answer-label-49664' class='js-answer-label answer label-2'><span class='answer'>Twitter<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49665' \/><div class='watu-question-choice'><input type='radio' name='answer-12757[]' id='answer-id-49665' class='answer answer-2 php-answer-label answerof-12757' value='49665' \/>&nbsp;<label for='answer-id-49665' id='answer-label-49665' class='php-answer-label answer label-2'><span class='answer'>LinkedIn<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49666' \/><div class='watu-question-choice'><input type='radio' name='answer-12757[]' id='answer-id-49666' class='answer answer-2 js-answer-label answerof-12757' value='49666' \/>&nbsp;<label for='answer-id-49666' id='answer-label-49666' class='js-answer-label answer label-2'><span class='answer'>All of the above<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49667' \/><div class='watu-question-choice'><input type='radio' name='answer-12757[]' id='answer-id-49667' class='answer answer-2 js-answer-label answerof-12757' value='49667' \/>&nbsp;<label for='answer-id-49667' id='answer-label-49667' class='js-answer-label answer label-2'><span class='answer'>None of the above<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(2,this)' id='btn-2' value='See Answer'  \/><input type='hidden' id='questionType2' value='radio' class=''><\/div><div class='watu-question' id='question-3'><div class='question-content'><p><strong>QUESTION 100<\/strong><br \/>Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12758' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49668' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12758[]' id='answer-id-49668' class='answer answer-3 js-answer-label answerof-12758' value='49668' \/>&nbsp;<label for='answer-id-49668' id='answer-label-49668' class='js-answer-label answer label-3'><span class='answer'>Manage cases on behalf of customer service agents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49669' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12758[]' id='answer-id-49669' class='answer answer-3 php-answer-label answerof-12758' value='49669' \/>&nbsp;<label for='answer-id-49669' id='answer-label-49669' class='php-answer-label answer label-3'><span class='answer'>Create cases on behalf of customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49670' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12758[]' id='answer-id-49670' class='answer answer-3 js-answer-label answerof-12758' value='49670' \/>&nbsp;<label for='answer-id-49670' id='answer-label-49670' class='js-answer-label answer label-3'><span class='answer'>Manage requests on behalf of customer service agents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49671' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12758[]' id='answer-id-49671' class='answer answer-3 php-answer-label answerof-12758' value='49671' \/>&nbsp;<label for='answer-id-49671' id='answer-label-49671' class='php-answer-label answer label-3'><span class='answer'>Create requests on behalf of customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49672' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12758[]' id='answer-id-49672' class='answer answer-3 js-answer-label answerof-12758' value='49672' \/>&nbsp;<label for='answer-id-49672' id='answer-label-49672' class='js-answer-label answer label-3'><span class='answer'>Manage major incident communication on behalf of a customer service manager<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(3,this)' id='btn-3' value='See Answer'  \/><input type='hidden' id='questionType3' value='checkbox' class=''><\/div><div class='watu-question' id='question-4'><div class='question-content'><p><strong>QUESTION 101<\/strong><br \/>What are the Forum User Types? (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12759' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49673' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12759[]' id='answer-id-49673' class='answer answer-4 js-answer-label answerof-12759' value='49673' \/>&nbsp;<label for='answer-id-49673' id='answer-label-49673' class='js-answer-label answer label-4'><span class='answer'>Admin<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49674' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12759[]' id='answer-id-49674' class='answer answer-4 php-answer-label answerof-12759' value='49674' \/>&nbsp;<label for='answer-id-49674' id='answer-label-49674' class='php-answer-label answer label-4'><span class='answer'>Registered<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49675' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12759[]' id='answer-id-49675' class='answer answer-4 php-answer-label answerof-12759' value='49675' \/>&nbsp;<label for='answer-id-49675' id='answer-label-49675' class='php-answer-label answer label-4'><span class='answer'>Public<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49676' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12759[]' id='answer-id-49676' class='answer answer-4 js-answer-label answerof-12759' value='49676' \/>&nbsp;<label for='answer-id-49676' id='answer-label-49676' class='js-answer-label answer label-4'><span class='answer'>Custom<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49677' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12759[]' id='answer-id-49677' class='answer answer-4 php-answer-label answerof-12759' value='49677' \/>&nbsp;<label for='answer-id-49677' id='answer-label-49677' class='php-answer-label answer label-4'><span class='answer'>Moderator<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(4,this)' id='btn-4' value='See Answer'  \/><input type='hidden' id='questionType4' value='checkbox' class=''><\/div><div class='watu-question' id='question-5'><div class='question-content'><p><strong>QUESTION 102<\/strong><br \/>What is the purpose of a Catalog Item variable?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12760' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49678' \/><div class='watu-question-choice'><input type='radio' name='answer-12760[]' id='answer-id-49678' class='answer answer-5 js-answer-label answerof-12760' value='49678' \/>&nbsp;<label for='answer-id-49678' id='answer-label-49678' class='js-answer-label answer label-5'><span class='answer'>Allows the customer to ask a question<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49679' \/><div class='watu-question-choice'><input type='radio' name='answer-12760[]' id='answer-id-49679' class='answer answer-5 js-answer-label answerof-12760' value='49679' \/>&nbsp;<label for='answer-id-49679' id='answer-label-49679' class='js-answer-label answer label-5'><span class='answer'>Provides hint to the user on the field<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49680' \/><div class='watu-question-choice'><input type='radio' name='answer-12760[]' id='answer-id-49680' class='answer answer-5 js-answer-label answerof-12760' value='49680' \/>&nbsp;<label for='answer-id-49680' id='answer-label-49680' class='js-answer-label answer label-5'><span class='answer'>Opens a chat session with customer support<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49681' \/><div class='watu-question-choice'><input type='radio' name='answer-12760[]' id='answer-id-49681' class='answer answer-5 php-answer-label answerof-12760' value='49681' \/>&nbsp;<label for='answer-id-49681' id='answer-label-49681' class='php-answer-label answer label-5'><span class='answer'>Allows the customer or consumer to qualify their answer<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(5,this)' id='btn-5' value='See Answer'  \/><input type='hidden' id='questionType5' value='radio' class=''><\/div><div class='watu-question' id='question-6'><div class='question-content'><p><strong>QUESTION 103<\/strong><br \/>What are common types of application record data that are imported during a CSM data migration? (Choose two.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12761' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49682' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12761[]' id='answer-id-49682' class='answer answer-6 js-answer-label answerof-12761' value='49682' \/>&nbsp;<label for='answer-id-49682' id='answer-label-49682' class='js-answer-label answer label-6'><span class='answer'>Knowledge Article<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49683' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12761[]' id='answer-id-49683' class='answer answer-6 php-answer-label answerof-12761' value='49683' \/>&nbsp;<label for='answer-id-49683' id='answer-label-49683' class='php-answer-label answer label-6'><span class='answer'>Accounts<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49684' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12761[]' id='answer-id-49684' class='answer answer-6 js-answer-label answerof-12761' value='49684' \/>&nbsp;<label for='answer-id-49684' id='answer-label-49684' class='js-answer-label answer label-6'><span class='answer'>Chat<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49685' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12761[]' id='answer-id-49685' class='answer answer-6 php-answer-label answerof-12761' value='49685' \/>&nbsp;<label for='answer-id-49685' id='answer-label-49685' class='php-answer-label answer label-6'><span class='answer'>Case<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(6,this)' id='btn-6' value='See Answer'  \/><input type='hidden' id='questionType6' value='checkbox' class=''><\/div><div class='watu-question' id='question-7'><div class='question-content'><p><strong>QUESTION 104<\/strong><br \/>Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12762' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49686' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12762[]' id='answer-id-49686' class='answer answer-7 js-answer-label answerof-12762' value='49686' \/>&nbsp;<label for='answer-id-49686' id='answer-label-49686' class='js-answer-label answer label-7'><span class='answer'>Manage requests<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49687' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12762[]' id='answer-id-49687' class='answer answer-7 php-answer-label answerof-12762' value='49687' \/>&nbsp;<label for='answer-id-49687' id='answer-label-49687' class='php-answer-label answer label-7'><span class='answer'>Execute assigned tasks<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49688' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12762[]' id='answer-id-49688' class='answer answer-7 php-answer-label answerof-12762' value='49688' \/>&nbsp;<label for='answer-id-49688' id='answer-label-49688' class='php-answer-label answer label-7'><span class='answer'>Close work orders<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49689' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12762[]' id='answer-id-49689' class='answer answer-7 php-answer-label answerof-12762' value='49689' \/>&nbsp;<label for='answer-id-49689' id='answer-label-49689' class='php-answer-label answer label-7'><span class='answer'>Manage cases<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49690' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12762[]' id='answer-id-49690' class='answer answer-7 js-answer-label answerof-12762' value='49690' \/>&nbsp;<label for='answer-id-49690' id='answer-label-49690' class='js-answer-label answer label-7'><span class='answer'>Manage assets<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation<br\/>Explanation:<br\/>When your mobile device is offline, you can execute assigned tasks at the task location, manage assets, track the time stamp of updated tasks, and close work orders and work order tasks. The data for tasks performed offline is stored in the device cache and synchronized when the device goes online.<br\/>Reference: https:\/\/docs.servicenow.com\/bundle\/madrid-field-service-management\/page\/product\/field- service-management\/concept\/mobile-experience-fsm.html<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(7,this)' id='btn-7' value='See Answer'  \/><input type='hidden' id='questionType7' value='checkbox' class=''><\/div><div class='watu-question' id='question-8'><div class='question-content'><p><strong>QUESTION 105<\/strong><br \/>ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer&#8217;s Twitter profile details?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12763' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49691' \/><div class='watu-question-choice'><input type='radio' name='answer-12763[]' id='answer-id-49691' class='answer answer-8 js-answer-label answerof-12763' value='49691' \/>&nbsp;<label for='answer-id-49691' id='answer-label-49691' class='js-answer-label answer label-8'><span class='answer'>Account<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49692' \/><div class='watu-question-choice'><input type='radio' name='answer-12763[]' id='answer-id-49692' class='answer answer-8 js-answer-label answerof-12763' value='49692' \/>&nbsp;<label for='answer-id-49692' id='answer-label-49692' class='js-answer-label answer label-8'><span class='answer'>Not supported<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49693' \/><div class='watu-question-choice'><input type='radio' name='answer-12763[]' id='answer-id-49693' class='answer answer-8 js-answer-label answerof-12763' value='49693' \/>&nbsp;<label for='answer-id-49693' id='answer-label-49693' class='js-answer-label answer label-8'><span class='answer'>Consumer<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49694' \/><div class='watu-question-choice'><input type='radio' name='answer-12763[]' id='answer-id-49694' class='answer answer-8 php-answer-label answerof-12763' value='49694' \/>&nbsp;<label for='answer-id-49694' id='answer-label-49694' class='php-answer-label answer label-8'><span class='answer'>Social Profile<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49695' \/><div class='watu-question-choice'><input type='radio' name='answer-12763[]' id='answer-id-49695' class='answer answer-8 js-answer-label answerof-12763' value='49695' \/>&nbsp;<label for='answer-id-49695' id='answer-label-49695' class='js-answer-label answer label-8'><span class='answer'>Personnel File<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(8,this)' id='btn-8' value='See Answer'  \/><input type='hidden' id='questionType8' value='radio' class=''><\/div><div class='watu-question' id='question-9'><div class='question-content'><p><strong>QUESTION 106<\/strong><br \/>In Advanced Work Assignment, what does the overflow assignment capability do, if defined?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12764' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49696' \/><div class='watu-question-choice'><input type='radio' name='answer-12764[]' id='answer-id-49696' class='answer answer-9 js-answer-label answerof-12764' value='49696' \/>&nbsp;<label for='answer-id-49696' id='answer-label-49696' class='js-answer-label answer label-9'><span class='answer'>Uses matching and assignment rules to send work Hems to the agent with the most capacity<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49697' \/><div class='watu-question-choice'><input type='radio' name='answer-12764[]' id='answer-id-49697' class='answer answer-9 php-answer-label answerof-12764' value='49697' \/>&nbsp;<label for='answer-id-49697' id='answer-label-49697' class='php-answer-label answer label-9'><span class='answer'>When one support group reaches capacity the work Item is automatically routed to another group<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49698' \/><div class='watu-question-choice'><input type='radio' name='answer-12764[]' id='answer-id-49698' class='answer answer-9 js-answer-label answerof-12764' value='49698' \/>&nbsp;<label for='answer-id-49698' id='answer-label-49698' class='js-answer-label answer label-9'><span class='answer'>Uses matching and assignment rules to send won* items to the agent with the highest availability<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49699' \/><div class='watu-question-choice'><input type='radio' name='answer-12764[]' id='answer-id-49699' class='answer answer-9 js-answer-label answerof-12764' value='49699' \/>&nbsp;<label for='answer-id-49699' id='answer-label-49699' class='js-answer-label answer label-9'><span class='answer'>Routes cases to different groups based on their skill set and availability<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(9,this)' id='btn-9' value='See Answer'  \/><input type='hidden' id='questionType9' value='radio' class=''><\/div><div class='watu-question' id='question-10'><div class='question-content'><p><strong>QUESTION 107<\/strong><br \/>What are the three main components that make up Proactive Customer Service Operations?<br \/>Choose 3 answers<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12765' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49700' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12765[]' id='answer-id-49700' class='answer answer-10 php-answer-label answerof-12765' value='49700' \/>&nbsp;<label for='answer-id-49700' id='answer-label-49700' class='php-answer-label answer label-10'><span class='answer'>proactive Case<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49701' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12765[]' id='answer-id-49701' class='answer answer-10 php-answer-label answerof-12765' value='49701' \/>&nbsp;<label for='answer-id-49701' id='answer-label-49701' class='php-answer-label answer label-10'><span class='answer'>Service-Aware Install Base<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49702' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12765[]' id='answer-id-49702' class='answer answer-10 js-answer-label answerof-12765' value='49702' \/>&nbsp;<label for='answer-id-49702' id='answer-label-49702' class='js-answer-label answer label-10'><span class='answer'>Service-Aware CMDB<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49703' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12765[]' id='answer-id-49703' class='answer answer-10 js-answer-label answerof-12765' value='49703' \/>&nbsp;<label for='answer-id-49703' id='answer-label-49703' class='js-answer-label answer label-10'><span class='answer'>Proactive Prevention<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49704' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12765[]' id='answer-id-49704' class='answer answer-10 php-answer-label answerof-12765' value='49704' \/>&nbsp;<label for='answer-id-49704' id='answer-label-49704' class='php-answer-label answer label-10'><span class='answer'>Service Reporting<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49705' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12765[]' id='answer-id-49705' class='answer answer-10 js-answer-label answerof-12765' value='49705' \/>&nbsp;<label for='answer-id-49705' id='answer-label-49705' class='js-answer-label answer label-10'><span class='answer'>Service Monitoring<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(10,this)' id='btn-10' value='See Answer'  \/><input type='hidden' id='questionType10' value='checkbox' class=''><\/div><div class='watu-question' id='question-11'><div class='question-content'><p><strong>QUESTION 108<\/strong><br \/>Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12766' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49706' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12766[]' id='answer-id-49706' class='answer answer-11 js-answer-label answerof-12766' value='49706' \/>&nbsp;<label for='answer-id-49706' id='answer-label-49706' class='js-answer-label answer label-11'><span class='answer'>Manage cases on behalf of customer service agents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49707' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12766[]' id='answer-id-49707' class='answer answer-11 php-answer-label answerof-12766' value='49707' \/>&nbsp;<label for='answer-id-49707' id='answer-label-49707' class='php-answer-label answer label-11'><span class='answer'>Create cases on behalf of customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49708' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12766[]' id='answer-id-49708' class='answer answer-11 js-answer-label answerof-12766' value='49708' \/>&nbsp;<label for='answer-id-49708' id='answer-label-49708' class='js-answer-label answer label-11'><span class='answer'>Manage requests on behalf of customer service agents<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49709' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12766[]' id='answer-id-49709' class='answer answer-11 php-answer-label answerof-12766' value='49709' \/>&nbsp;<label for='answer-id-49709' id='answer-label-49709' class='php-answer-label answer label-11'><span class='answer'>Create requests on behalf of customers<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49710' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12766[]' id='answer-id-49710' class='answer answer-11 js-answer-label answerof-12766' value='49710' \/>&nbsp;<label for='answer-id-49710' id='answer-label-49710' class='js-answer-label answer label-11'><span class='answer'>Manage major incident communication on behalf of a customer service manager<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation\/Reference: https:\/\/docs.servicenow.com\/bundle\/orlando-customer-service-management\/page\/product\/ customer-service-management\/concept\/employee-create-case-for-customer.html<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(11,this)' id='btn-11' value='See Answer'  \/><input type='hidden' id='questionType11' value='checkbox' class=''><\/div><div class='watu-question' id='question-12'><div class='question-content'><p><strong>QUESTION 109<\/strong><br \/>What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12767' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49711' \/><div class='watu-question-choice'><input type='radio' name='answer-12767[]' id='answer-id-49711' class='answer answer-12 js-answer-label answerof-12767' value='49711' \/>&nbsp;<label for='answer-id-49711' id='answer-label-49711' class='js-answer-label answer label-12'><span class='answer'>The case action status changes to Related Task Updated<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49712' \/><div class='watu-question-choice'><input type='radio' name='answer-12767[]' id='answer-id-49712' class='answer answer-12 js-answer-label answerof-12767' value='49712' \/>&nbsp;<label for='answer-id-49712' id='answer-label-49712' class='js-answer-label answer label-12'><span class='answer'>The case escalates to an assignment group as defined in the default escalation template<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49713' \/><div class='watu-question-choice'><input type='radio' name='answer-12767[]' id='answer-id-49713' class='answer answer-12 php-answer-label answerof-12767' value='49713' \/>&nbsp;<label for='answer-id-49713' id='answer-label-49713' class='php-answer-label answer label-12'><span class='answer'>The case work notes are updated automatically<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49714' \/><div class='watu-question-choice'><input type='radio' name='answer-12767[]' id='answer-id-49714' class='answer answer-12 js-answer-label answerof-12767' value='49714' \/>&nbsp;<label for='answer-id-49714' id='answer-label-49714' class='js-answer-label answer label-12'><span class='answer'>The case displays a special handling note highlighting the update<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>https:\/\/docs.servicenow.com\/en-US\/bundle\/vancouver-it-service-management\/page\/product\/problem-management\/concept\/sync-btwn-inci-prob.html<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(12,this)' id='btn-12' value='See Answer'  \/><input type='hidden' id='questionType12' value='radio' class=''><\/div><div class='watu-question' id='question-13'><div class='question-content'><p><strong>QUESTION 110<\/strong><br \/>Which of the following are true regarding integrating a ServiceNow Knowledge base with external content?<br \/>(Choose two.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12768' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49715' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12768[]' id='answer-id-49715' class='answer answer-13 js-answer-label answerof-12768' value='49715' \/>&nbsp;<label for='answer-id-49715' id='answer-label-49715' class='js-answer-label answer label-13'><span class='answer'>Imported external articles appear as attachments in ServiceNow<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49716' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12768[]' id='answer-id-49716' class='answer answer-13 php-answer-label answerof-12768' value='49716' \/>&nbsp;<label for='answer-id-49716' id='answer-label-49716' class='php-answer-label answer label-13'><span class='answer'>Only applications that allow WebDAV connections can be integrated<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49717' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12768[]' id='answer-id-49717' class='answer answer-13 php-answer-label answerof-12768' value='49717' \/>&nbsp;<label for='answer-id-49717' id='answer-label-49717' class='php-answer-label answer label-13'><span class='answer'>The imported article will have the same category it had in the source knowledge base<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49718' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12768[]' id='answer-id-49718' class='answer answer-13 js-answer-label answerof-12768' value='49718' \/>&nbsp;<label for='answer-id-49718' id='answer-label-49718' class='js-answer-label answer label-13'><span class='answer'>SharePoint blocks this integration<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'>Explanation\/Reference: https:\/\/docs.servicenow.com\/bundle\/orlando-servicenow-platform\/page\/product\/knowledge- management\/concept\/knowledge-external-content-integration.html<\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(13,this)' id='btn-13' value='See Answer'  \/><input type='hidden' id='questionType13' value='checkbox' class=''><\/div><div class='watu-question' id='question-14'><div class='question-content'><p><strong>QUESTION 111<\/strong><br \/>Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12769' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49719' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12769[]' id='answer-id-49719' class='answer answer-14 php-answer-label answerof-12769' value='49719' \/>&nbsp;<label for='answer-id-49719' id='answer-label-49719' class='php-answer-label answer label-14'><span class='answer'>Assist customers with questions, issues and problems<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49720' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12769[]' id='answer-id-49720' class='answer answer-14 php-answer-label answerof-12769' value='49720' \/>&nbsp;<label for='answer-id-49720' id='answer-label-49720' class='php-answer-label answer label-14'><span class='answer'>Create cases<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49721' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12769[]' id='answer-id-49721' class='answer answer-14 php-answer-label answerof-12769' value='49721' \/>&nbsp;<label for='answer-id-49721' id='answer-label-49721' class='php-answer-label answer label-14'><span class='answer'>Propose major cases<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49722' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12769[]' id='answer-id-49722' class='answer answer-14 php-answer-label answerof-12769' value='49722' \/>&nbsp;<label for='answer-id-49722' id='answer-label-49722' class='php-answer-label answer label-14'><span class='answer'>View, edit, and work on cases<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49723' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12769[]' id='answer-id-49723' class='answer answer-14 js-answer-label answerof-12769' value='49723' \/>&nbsp;<label for='answer-id-49723' id='answer-label-49723' class='js-answer-label answer label-14'><span class='answer'>Approve customer contacts<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49724' \/><div class='watu-question-choice'><input type='checkbox' name='answer-12769[]' id='answer-id-49724' class='answer answer-14 js-answer-label answerof-12769' value='49724' \/>&nbsp;<label for='answer-id-49724' id='answer-label-49724' class='js-answer-label answer label-14'><span class='answer'>Manage customer entitlements<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(14,this)' id='btn-14' value='See Answer'  \/><input type='hidden' id='questionType14' value='checkbox' class=''><\/div><div class='watu-question' id='question-15'><div class='question-content'><p><strong>QUESTION 112<\/strong><br \/>Which knowledge records can be configured with User Criteria?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12770' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49725' \/><div class='watu-question-choice'><input type='radio' name='answer-12770[]' id='answer-id-49725' class='answer answer-15 js-answer-label answerof-12770' value='49725' \/>&nbsp;<label for='answer-id-49725' id='answer-label-49725' class='js-answer-label answer label-15'><span class='answer'>Knowledge Base<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49726' \/><div class='watu-question-choice'><input type='radio' name='answer-12770[]' id='answer-id-49726' class='answer answer-15 js-answer-label answerof-12770' value='49726' \/>&nbsp;<label for='answer-id-49726' id='answer-label-49726' class='js-answer-label answer label-15'><span class='answer'>Knowledge Base and Category<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49727' \/><div class='watu-question-choice'><input type='radio' name='answer-12770[]' id='answer-id-49727' class='answer answer-15 js-answer-label answerof-12770' value='49727' \/>&nbsp;<label for='answer-id-49727' id='answer-label-49727' class='js-answer-label answer label-15'><span class='answer'>Knowledge Base, Category and Article<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49728' \/><div class='watu-question-choice'><input type='radio' name='answer-12770[]' id='answer-id-49728' class='answer answer-15 php-answer-label answerof-12770' value='49728' \/>&nbsp;<label for='answer-id-49728' id='answer-label-49728' class='php-answer-label answer label-15'><span class='answer'>Knowledge Base and Article<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(15,this)' id='btn-15' value='See Answer'  \/><input type='hidden' id='questionType15' value='radio' class=''><\/div><div class='watu-question' id='question-16'><div class='question-content'><p><strong>QUESTION 113<\/strong><br \/>Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='12771' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49729' \/><div class='watu-question-choice'><input type='radio' name='answer-12771[]' id='answer-id-49729' class='answer answer-16 js-answer-label answerof-12771' value='49729' \/>&nbsp;<label for='answer-id-49729' id='answer-label-49729' class='js-answer-label answer label-16'><span class='answer'>Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49730' \/><div class='watu-question-choice'><input type='radio' name='answer-12771[]' id='answer-id-49730' class='answer answer-16 php-answer-label answerof-12771' value='49730' \/>&nbsp;<label for='answer-id-49730' id='answer-label-49730' class='php-answer-label answer label-16'><span class='answer'>Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49731' \/><div class='watu-question-choice'><input type='radio' name='answer-12771[]' id='answer-id-49731' class='answer answer-16 js-answer-label answerof-12771' value='49731' \/>&nbsp;<label for='answer-id-49731' id='answer-label-49731' class='js-answer-label answer label-16'><span class='answer'>Create an Access control to hide the unnecessary CIs from the itil users<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='49732' \/><div class='watu-question-choice'><input type='radio' name='answer-12771[]' id='answer-id-49732' class='answer answer-16 js-answer-label answerof-12771' value='49732' \/>&nbsp;<label 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{\n\tvar check = new Array();\n\tjQuery('.answer-' + e).each(function (i) {\n\t\tcheck.push(this.checked)\n\t})\n\tlet textval = jQuery('.watu-textarea-' + e).val()\n\tif (jQuery.inArray(true, check) >= 0 || textval !== '' && textval !== undefined) {\n\t\tjQuery(q).stop().fadeOut(300)\n\t\tjQuery('.php-answer-label.label-' + e).addClass(\n\t\t\t'correct-answer'\n\t\t)\n\t\tjQuery('.answer-' + e).each(function (i) {\n\t\t\tif (this.checked && this.className.match(\/js\\-answer\/)) {\n\t\t\t\tvar number = this.id.toString().replace(\/\\D\/g, '')\n\t\t\t\tif (number) {\n\t\t\t\t\tjQuery('#answer-label-' + number).addClass('user-answer')\n\t\t\t\t}\n\t\t\t}\n\t\t})\n\t\tjQuery(q).siblings('.show-question-feedback').stop().fadeIn(300)\n\t\ttextval = ''\n\t} else if (textval == '' || textval == undefined){\n\t\t\/\/jQuery(\".hint\").stop().fadeIn(300)\n\t\talert('Please first answer the question');\n\t}\n}\nvar btnisshow = jQuery(\".php-answer-label\").length\nif (btnisshow > 0) {\n\tjQuery('.showchecked').show()\n} else {\n\tjQuery('.showchecked').hide()\n}\n<\/script>\n<p>ServiceNow CIS-CSM (ServiceNow Certified Implementation Specialist &#8211; Customer Service Management) Exam is designed to test the expertise of professionals in implementing and configuring ServiceNow&#8217;s Customer Service Management application. It is a certification exam that validates the technical skills of professionals who are involved in the implementation and configuration of ServiceNow&#8217;s customer service module. ServiceNow Certified Implementation Specialist &#8211; Customer Service Management Exam certification is recognized globally and is highly valued in the IT industry.<\/p>\n<p>&nbsp;<\/p>\n\n<p><strong>Pass CIS-CSM Tests Engine pdf &#8211; All Free Dumps: <a href=\"https:\/\/www.real4prep.com\/CIS-CSM-exam.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.real4prep.com\/CIS-CSM-exam.html<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>[Sep 17, 2024] Pass CIS-Customer Service Management CIS-CSM Exam With 241 Questions Ultimate Guide to Prepare Free ServiceNow CIS-CSM Exam Questions and Answer ServiceNow CIS-CSM (ServiceNow Certified&#8230; <\/p>\n","protected":false},"author":1,"featured_media":1557,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[4586,1179],"tags":[4584,4581,4585,4582,4580,4583,4579],"class_list":["post-1556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cis-csm","category-servicenow","tag-cis-csm-best-study-material","tag-cis-csm-composite-latest-test-price","tag-cis-csm-latest-study-guide-sheet","tag-cis-csm-learning-mode","tag-cis-csm-pass-rate","tag-cis-csm-reliable-learning-materials","tag-cis-csm-reliable-study-guide-files"],"_links":{"self":[{"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/posts\/1556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/comments?post=1556"}],"version-history":[{"count":0,"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/posts\/1556\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/media\/1557"}],"wp:attachment":[{"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/media?parent=1556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/categories?post=1556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/exam.real4prep.com\/ja\/wp-json\/wp\/v2\/tags?post=1556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}