QUESTION 10
A product failure in the customer’s hands is bad for the company. Why do only 4% of the customers normally file a complaint?

QUESTION 11
A company is planning to completely change its employee performance, appraisal and reward system. Which of the following is NOT viable for consideration in the new system?

QUESTION 12
The basic elements of an ultrasonic test systems do NOT include which of the following?

QUESTION 13
A process has been experiencing problems lately. The operators charting the process have identified the cause to be due to a change in incoming materials. This problem is

QUESTION 14
Which of the following items is the MOST important consideration when selecting an audit team member?

QUESTION 15
A typical use for the optical comparator would be to measure

QUESTION 16
The probability of an accident for the head event “H” given below is:

QUESTION 17
Normally, complaint data for both a product or service organization should provide

QUESTION 18
A comprehensive corrective action program is initiated at a large company. Input for CARs are received from customers, internal and external audits, material review reports and other sources. Which two of the following groups would usually administer and control the CAR process?
I. Management review team.
II. Quality department.
III. Corrective Action Board.
IV. Material Review Board.

QUESTION 19
The weight of paint cans is considered

QUESTION 20
The primary reason that nonconforming material should be identified and segregated is

QUESTION 21
Which of the following tools can provide a ranking of things to be done?

QUESTION 22
Which of the following control charts are more efficient than an X-bar chart at detecting small shifts in the mean?
. CUSUM.
. EWQR.
. EWMA.

QUESTION 23
The following measurements for a sample with dimension X are representative of a process known to be in statistical control
42, 52, 64, 45, 53, 56, 70, 57, 49, 62
Which of the following values BEST approximates the upper and lower control limits of the process capability.

QUESTION 24
The ideal results of a quality training effort would NOT include which of the following?

QUESTION 25
Typically Pareto diagrams are used for which of the following reasons?
. To display the significant few categories. . To compliment attribute data charting. . To eliminate insignificant categories.
. To focus attention in priority order.

QUESTION 26
A single sampling plan calls for a sample size of 80 with an acceptance number of five and a rejection number of six If the quality of the submitted lots 10 percent defective. then the percent of lots expected to be accepted in the long run is approximately.

QUESTION 27
The Dodge-Romig tables are designed to minimize which of the following parameters?

QUESTION 28
In order to implement a continuous improvement strategy, a company may institute a steering committee or improvement council. Which of the following would generally NOT be a task performed by this council?

QUESTION 29
As a commonly used problem solving technique, which of the following would be the BEST application of a Pareto chart?
. To determine when to make proactive adjustments to a process.
. To differentiate between major and minor problem areas.
. To gather data and to design experimental controlled changes.
. To evaluate the results of other problem solving techniques upon the product or service.

QUESTION 30
Measurement gaging is preferable to go, no-go gaging of a quality characteristic because