{"id":1075,"date":"2023-12-05T14:56:31","date_gmt":"2023-12-05T14:56:31","guid":{"rendered":"https:\/\/exam.real4prep.com\/?p=1075"},"modified":"2023-12-05T14:56:31","modified_gmt":"2023-12-05T14:56:31","slug":"dec-2023-genesys-pc-cic-core-exam-practice-test-questions-real4prep-q37-q61","status":"publish","type":"post","link":"https:\/\/exam.real4prep.com\/de\/2023\/12\/05\/dec-2023-genesys-pc-cic-core-exam-practice-test-questions-real4prep-q37-q61\/","title":{"rendered":"[Dec-2023] Genesys PC-CIC-Core Exam Practice Test Questions &#8211; Real4Prep [Q37-Q61]"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;1075&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;5&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5 - (0 votes)&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;[Dec-2023] Genesys PC-CIC-Core Exam Practice Test Questions - Real4Prep [Q37-Q61]&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best} - ({count} {votes})&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 5px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n<p><span style=\"font-size: 18px\"><strong><span style=\"color: red\">[Dec-2023] Genesys PC-CIC-Core Exam Practice Test Questions &#8211; Real4Prep<\/span><\/strong><\/span><\/p>\n<p><strong><span style=\"color: red\">Updated Certification Exam PC-CIC-Core Dumps &#8211; Practice Test Questions<\/span><\/strong><\/p>\n<p><\/p>\n<p>Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is a certification program designed for professionals who want to gain expertise in managing and troubleshooting Genesys PureConnect solutions. PureConnect: CIC Core Certification certification program is intended for individuals who have already acquired the core knowledge of Genesys PureConnect and possess practical experience in handling customer interactions, voice routing, and reporting. PC-CIC-Core exam is an industry-recognized certification that validates the skills and knowledge of candidates in managing the Genesys PureConnect platform.<\/p>\n<p>&nbsp;<\/p>\n<div id=\"watu_quiz\" class=\"quiz-area single-page-quiz\">\n<form action=\"\" method=\"post\" class=\"quiz-form \" id=\"quiz-488\" >\n<div class='watu-question' id='question-1'><div class='question-content'><p><strong>QUESTION 37<\/strong><br \/>You are coaching a new IC System Administrator regarding the IC functions and ways to ensure that the system is performing optimally. The new administrator asks if the system has a way to automatically notify someone if any system metrics dip below a certain threshold, reach a certain threshold, or rise above a certain threshold.<br \/>What CIC utility can be configured to send these automatic notifications?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9579' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37214' \/><div class='watu-question-choice'><input type='radio' name='answer-9579[]' id='answer-id-37214' class='answer answer-1 js-answer-label answerof-9579' value='37214' \/>&nbsp;<label for='answer-id-37214' id='answer-label-37214' class='js-answer-label answer label-1'><span class='answer'>System Manager<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37215' \/><div class='watu-question-choice'><input type='radio' name='answer-9579[]' id='answer-id-37215' class='answer answer-1 js-answer-label answerof-9579' value='37215' \/>&nbsp;<label for='answer-id-37215' id='answer-label-37215' class='js-answer-label answer label-1'><span class='answer'>Event Viewer<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37216' \/><div class='watu-question-choice'><input type='radio' name='answer-9579[]' id='answer-id-37216' class='answer answer-1 js-answer-label answerof-9579' value='37216' \/>&nbsp;<label for='answer-id-37216' id='answer-label-37216' class='js-answer-label answer label-1'><span class='answer'>Interaction Administrator<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37217' \/><div class='watu-question-choice'><input type='radio' name='answer-9579[]' id='answer-id-37217' class='answer answer-1 php-answer-label answerof-9579' value='37217' \/>&nbsp;<label for='answer-id-37217' id='answer-label-37217' class='php-answer-label answer label-1'><span class='answer'>IC Business Manager<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(1,this)' id='btn-1' value='See Answer'  \/><input type='hidden' id='questionType1' value='radio' class=''><\/div><div class='watu-question' id='question-2'><div class='question-content'><p><strong>QUESTION 38<\/strong><br \/>You have just completed the initial configuration of the CIC server. Currently when you call into your newly configured system, you simply hear a prompt that says &#8220;Thank you for calling&#8221;. You need to configure it to say the company name in that initial prompt.<br \/>What utility allows you to change the initial prompt?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9580' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37218' \/><div class='watu-question-choice'><input type='radio' name='answer-9580[]' id='answer-id-37218' class='answer answer-2 js-answer-label answerof-9580' value='37218' \/>&nbsp;<label for='answer-id-37218' id='answer-label-37218' class='js-answer-label answer label-2'><span class='answer'>Interaction Administrator<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37219' \/><div class='watu-question-choice'><input type='radio' name='answer-9580[]' id='answer-id-37219' class='answer answer-2 js-answer-label answerof-9580' value='37219' \/>&nbsp;<label for='answer-id-37219' id='answer-label-37219' class='js-answer-label answer label-2'><span class='answer'>System Manager<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37220' \/><div class='watu-question-choice'><input type='radio' name='answer-9580[]' id='answer-id-37220' class='answer answer-2 php-answer-label answerof-9580' value='37220' \/>&nbsp;<label for='answer-id-37220' id='answer-label-37220' class='php-answer-label answer label-2'><span class='answer'>Interaction Attendant<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37221' \/><div class='watu-question-choice'><input type='radio' name='answer-9580[]' id='answer-id-37221' class='answer answer-2 js-answer-label answerof-9580' value='37221' \/>&nbsp;<label for='answer-id-37221' id='answer-label-37221' class='js-answer-label answer label-2'><span class='answer'>Interaction Center Business Manager<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(2,this)' id='btn-2' value='See Answer'  \/><input type='hidden' id='questionType2' value='radio' class=''><\/div><div class='watu-question' id='question-3'><div class='question-content'><p><strong>QUESTION 39<\/strong><br \/>What element CANNOT be calculated for intelligent distribution of interactions when using the ACD queue type for a workgroup?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9581' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37222' \/><div class='watu-question-choice'><input type='radio' name='answer-9581[]' id='answer-id-37222' class='answer answer-3 php-answer-label answerof-9581' value='37222' \/>&nbsp;<label for='answer-id-37222' id='answer-label-37222' class='php-answer-label answer label-3'><span class='answer'>Skill desire to use<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37223' \/><div class='watu-question-choice'><input type='radio' name='answer-9581[]' id='answer-id-37223' class='answer answer-3 js-answer-label answerof-9581' value='37223' \/>&nbsp;<label for='answer-id-37223' id='answer-label-37223' class='js-answer-label answer label-3'><span class='answer'>Interaction&#8217;s time in queue<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37224' \/><div class='watu-question-choice'><input type='radio' name='answer-9581[]' id='answer-id-37224' class='answer answer-3 js-answer-label answerof-9581' value='37224' \/>&nbsp;<label for='answer-id-37224' id='answer-label-37224' class='js-answer-label answer label-3'><span class='answer'>Skill proficiency<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37225' \/><div class='watu-question-choice'><input type='radio' name='answer-9581[]' id='answer-id-37225' class='answer answer-3 js-answer-label answerof-9581' value='37225' \/>&nbsp;<label for='answer-id-37225' id='answer-label-37225' class='js-answer-label answer label-3'><span class='answer'>Cost<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(3,this)' id='btn-3' value='See Answer'  \/><input type='hidden' id='questionType3' value='radio' class=''><\/div><div class='watu-question' id='question-4'><div class='question-content'><p><strong>QUESTION 40<\/strong><br \/>Where must you create new stations for them to be eligible for auto-provisioning?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9582' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37226' \/><div class='watu-question-choice'><input type='radio' name='answer-9582[]' id='answer-id-37226' class='answer answer-4 js-answer-label answerof-9582' value='37226' \/>&nbsp;<label for='answer-id-37226' id='answer-label-37226' class='js-answer-label answer label-4'><span class='answer'>INN IP phone configuration utility<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37227' \/><div class='watu-question-choice'><input type='radio' name='answer-9582[]' id='answer-id-37227' class='answer answer-4 js-answer-label answerof-9582' value='37227' \/>&nbsp;<label for='answer-id-37227' id='answer-label-37227' class='js-answer-label answer label-4'><span class='answer'>INN TFTP Server<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37228' \/><div class='watu-question-choice'><input type='radio' name='answer-9582[]' id='answer-id-37228' class='answer answer-4 php-answer-label answerof-9582' value='37228' \/>&nbsp;<label for='answer-id-37228' id='answer-label-37228' class='php-answer-label answer label-4'><span class='answer'>Managed IP Phones container<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37229' \/><div class='watu-question-choice'><input type='radio' name='answer-9582[]' id='answer-id-37229' class='answer answer-4 js-answer-label answerof-9582' value='37229' \/>&nbsp;<label for='answer-id-37229' id='answer-label-37229' class='js-answer-label answer label-4'><span class='answer'>Stations container<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(4,this)' id='btn-4' value='See Answer'  \/><input type='hidden' id='questionType4' value='radio' class=''><\/div><div class='watu-question' id='question-5'><div class='question-content'><p><strong>QUESTION 41<\/strong><br \/>What queue type requires handler customization to configure and finalize ACD processing?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9583' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37230' \/><div class='watu-question-choice'><input type='radio' name='answer-9583[]' id='answer-id-37230' class='answer answer-5 php-answer-label answerof-9583' value='37230' \/>&nbsp;<label for='answer-id-37230' id='answer-label-37230' class='php-answer-label answer label-5'><span class='answer'>Custom<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37231' \/><div class='watu-question-choice'><input type='radio' name='answer-9583[]' id='answer-id-37231' class='answer answer-5 js-answer-label answerof-9583' value='37231' \/>&nbsp;<label for='answer-id-37231' id='answer-label-37231' class='js-answer-label answer label-5'><span class='answer'>Logical Workgroup<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37232' \/><div class='watu-question-choice'><input type='radio' name='answer-9583[]' id='answer-id-37232' class='answer answer-5 js-answer-label answerof-9583' value='37232' \/>&nbsp;<label for='answer-id-37232' id='answer-label-37232' class='js-answer-label answer label-5'><span class='answer'>Group Ring<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37233' \/><div class='watu-question-choice'><input type='radio' name='answer-9583[]' id='answer-id-37233' class='answer answer-5 js-answer-label answerof-9583' value='37233' \/>&nbsp;<label for='answer-id-37233' id='answer-label-37233' class='js-answer-label answer label-5'><span class='answer'>Functional Workgroup<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(5,this)' id='btn-5' value='See Answer'  \/><input type='hidden' id='questionType5' value='radio' class=''><\/div><div class='watu-question' id='question-6'><div class='question-content'><p><strong>QUESTION 42<\/strong><br \/>When inbound callers select the Accounting workgroup from the automated attendant menu, you want to play an audio file with a list of choices available to them, such as, Request a Callback and Leave a Voicemail.<br \/>What queue operation would you use to configure this functionality?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9584' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37234' \/><div class='watu-question-choice'><input type='radio' name='answer-9584[]' id='answer-id-37234' class='answer answer-6 php-answer-label answerof-9584' value='37234' \/>&nbsp;<label for='answer-id-37234' id='answer-label-37234' class='php-answer-label answer label-6'><span class='answer'>Queue menu<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37235' \/><div class='watu-question-choice'><input type='radio' name='answer-9584[]' id='answer-id-37235' class='answer answer-6 js-answer-label answerof-9584' value='37235' \/>&nbsp;<label for='answer-id-37235' id='answer-label-37235' class='js-answer-label answer label-6'><span class='answer'>Queue audio<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37236' \/><div class='watu-question-choice'><input type='radio' name='answer-9584[]' id='answer-id-37236' class='answer answer-6 js-answer-label answerof-9584' value='37236' \/>&nbsp;<label for='answer-id-37236' id='answer-label-37236' class='js-answer-label answer label-6'><span class='answer'>Queue transfer<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37237' \/><div class='watu-question-choice'><input type='radio' name='answer-9584[]' id='answer-id-37237' class='answer answer-6 js-answer-label answerof-9584' value='37237' \/>&nbsp;<label for='answer-id-37237' id='answer-label-37237' class='js-answer-label answer label-6'><span class='answer'>Queue repeat<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(6,this)' id='btn-6' value='See Answer'  \/><input type='hidden' id='questionType6' value='radio' class=''><\/div><div class='watu-question' id='question-7'><div class='question-content'><p><strong>QUESTION 43<\/strong><br \/>What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9585' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37238' \/><div class='watu-question-choice'><input type='radio' name='answer-9585[]' id='answer-id-37238' class='answer answer-7 js-answer-label answerof-9585' value='37238' \/>&nbsp;<label for='answer-id-37238' id='answer-label-37238' class='js-answer-label answer label-7'><span class='answer'>Administrator Access<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37239' \/><div class='watu-question-choice'><input type='radio' name='answer-9585[]' id='answer-id-37239' class='answer answer-7 php-answer-label answerof-9585' value='37239' \/>&nbsp;<label for='answer-id-37239' id='answer-label-37239' class='php-answer-label answer label-7'><span class='answer'>Access Control<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37240' \/><div class='watu-question-choice'><input type='radio' name='answer-9585[]' id='answer-id-37240' class='answer answer-7 js-answer-label answerof-9585' value='37240' \/>&nbsp;<label for='answer-id-37240' id='answer-label-37240' class='js-answer-label answer label-7'><span class='answer'>Security Rights<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37241' \/><div class='watu-question-choice'><input type='radio' name='answer-9585[]' id='answer-id-37241' class='answer answer-7 js-answer-label answerof-9585' value='37241' \/>&nbsp;<label for='answer-id-37241' id='answer-label-37241' class='js-answer-label answer label-7'><span class='answer'>Master Administrator<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(7,this)' id='btn-7' value='See Answer'  \/><input type='hidden' id='questionType7' value='radio' class=''><\/div><div class='watu-question' id='question-8'><div class='question-content'><p><strong>QUESTION 44<\/strong><br \/>Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9586' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37242' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9586[]' id='answer-id-37242' class='answer answer-8 js-answer-label answerof-9586' value='37242' \/>&nbsp;<label for='answer-id-37242' id='answer-label-37242' class='js-answer-label answer label-8'><span class='answer'>Sites<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37243' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9586[]' id='answer-id-37243' class='answer answer-8 php-answer-label answerof-9586' value='37243' \/>&nbsp;<label for='answer-id-37243' id='answer-label-37243' class='php-answer-label answer label-8'><span class='answer'>Server<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37244' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9586[]' id='answer-id-37244' class='answer answer-8 js-answer-label answerof-9586' value='37244' \/>&nbsp;<label for='answer-id-37244' id='answer-label-37244' class='js-answer-label answer label-8'><span class='answer'>Interaction Processor<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37245' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9586[]' id='answer-id-37245' class='answer answer-8 php-answer-label answerof-9586' value='37245' \/>&nbsp;<label for='answer-id-37245' id='answer-label-37245' class='php-answer-label answer label-8'><span class='answer'>People<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37246' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9586[]' id='answer-id-37246' class='answer answer-8 php-answer-label answerof-9586' value='37246' \/>&nbsp;<label for='answer-id-37246' id='answer-label-37246' class='php-answer-label answer label-8'><span class='answer'>System<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(8,this)' id='btn-8' value='See Answer'  \/><input type='hidden' id='questionType8' value='checkbox' class=''><\/div><div class='watu-question' id='question-9'><div class='question-content'><p><strong>QUESTION 45<\/strong><br \/>When inbound callers select the Billing department from the automated attendant menu and are placed in a queue until an agent becomes available, you want them to hear their position in queue and the estimated wait time.<br \/>What operation would you use to configure this functionality?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9587' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37247' \/><div class='watu-question-choice'><input type='radio' name='answer-9587[]' id='answer-id-37247' class='answer answer-9 js-answer-label answerof-9587' value='37247' \/>&nbsp;<label for='answer-id-37247' id='answer-label-37247' class='js-answer-label answer label-9'><span class='answer'>Queue menu<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37248' \/><div class='watu-question-choice'><input type='radio' name='answer-9587[]' id='answer-id-37248' class='answer answer-9 php-answer-label answerof-9587' value='37248' \/>&nbsp;<label for='answer-id-37248' id='answer-label-37248' class='php-answer-label answer label-9'><span class='answer'>Queue audio<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37249' \/><div class='watu-question-choice'><input type='radio' name='answer-9587[]' id='answer-id-37249' class='answer answer-9 js-answer-label answerof-9587' value='37249' \/>&nbsp;<label for='answer-id-37249' id='answer-label-37249' class='js-answer-label answer label-9'><span class='answer'>Queue parameters<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37250' \/><div class='watu-question-choice'><input type='radio' name='answer-9587[]' id='answer-id-37250' class='answer answer-9 js-answer-label answerof-9587' value='37250' \/>&nbsp;<label for='answer-id-37250' id='answer-label-37250' class='js-answer-label answer label-9'><span class='answer'>Queue repeat<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(9,this)' id='btn-9' value='See Answer'  \/><input type='hidden' id='questionType9' value='radio' class=''><\/div><div class='watu-question' id='question-10'><div class='question-content'><p><strong>QUESTION 46<\/strong><br \/>You have a new agent starting work on Monday and have decided to use the Active Assignment method to configure the IP phone.<br \/>What is the description of the Active Assignment method?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9588' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37251' \/><div class='watu-question-choice'><input type='radio' name='answer-9588[]' id='answer-id-37251' class='answer answer-10 js-answer-label answerof-9588' value='37251' \/>&nbsp;<label for='answer-id-37251' id='answer-label-37251' class='js-answer-label answer label-10'><span class='answer'>1) Transport multiple phones to a site and distribute 2) Another administrator (co-worker, partner, or subcontractor) visits each phone and does stations assignment using admin credentials (possibly credentials created for temporary use).<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37252' \/><div class='watu-question-choice'><input type='radio' name='answer-9588[]' id='answer-id-37252' class='answer answer-10 php-answer-label answerof-9588' value='37252' \/>&nbsp;<label for='answer-id-37252' id='answer-label-37252' class='php-answer-label answer label-10'><span class='answer'>1) Select a phone from inventory. 2) Assign the MAC address of the phone to a Managed IP Phone configuration item. The MAC address is entered either by scanning the box or manually typing it in. 3) Transport the specific phone to the correct user.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37253' \/><div class='watu-question-choice'><input type='radio' name='answer-9588[]' id='answer-id-37253' class='answer answer-10 js-answer-label answerof-9588' value='37253' \/>&nbsp;<label for='answer-id-37253' id='answer-label-37253' class='js-answer-label answer label-10'><span class='answer'>1) Transport a phone to a specific user. 2) Configure the phone using the phone menu.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37254' \/><div class='watu-question-choice'><input type='radio' name='answer-9588[]' id='answer-id-37254' class='answer answer-10 js-answer-label answerof-9588' value='37254' \/>&nbsp;<label for='answer-id-37254' id='answer-label-37254' class='js-answer-label answer label-10'><span class='answer'>1) Transport a phone to a specific user. 2) The user uses the Provision Menu to assign the phone to the managed IP phone configuration item using user-based provisioning.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(10,this)' id='btn-10' value='See Answer'  \/><input type='hidden' id='questionType10' value='radio' class=''><\/div><div class='watu-question' id='question-11'><div class='question-content'><p><strong>QUESTION 47<\/strong><br \/>Why are user objects necessary in an Interaction Center system? (Choose three.)<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9589' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37255' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9589[]' id='answer-id-37255' class='answer answer-11 php-answer-label answerof-9589' value='37255' \/>&nbsp;<label for='answer-id-37255' id='answer-label-37255' class='php-answer-label answer label-11'><span class='answer'>Interaction Center user objects provide login security for the Interaction Client and remote access functions.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37256' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9589[]' id='answer-id-37256' class='answer answer-11 php-answer-label answerof-9589' value='37256' \/>&nbsp;<label for='answer-id-37256' id='answer-label-37256' class='php-answer-label answer label-11'><span class='answer'>Interaction Center user objects can provide security settings.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37257' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9589[]' id='answer-id-37257' class='answer answer-11 php-answer-label answerof-9589' value='37257' \/>&nbsp;<label for='answer-id-37257' id='answer-label-37257' class='php-answer-label answer label-11'><span class='answer'>Interaction Center user objects can be used to configure workgroup and role membership, and many other configuration settings.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37258' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9589[]' id='answer-id-37258' class='answer answer-11 js-answer-label answerof-9589' value='37258' \/>&nbsp;<label for='answer-id-37258' id='answer-label-37258' class='js-answer-label answer label-11'><span class='answer'>Interaction Center user objects provide access to network resources.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37259' \/><div class='watu-question-choice'><input type='checkbox' name='answer-9589[]' id='answer-id-37259' class='answer answer-11 js-answer-label answerof-9589' value='37259' \/>&nbsp;<label for='answer-id-37259' id='answer-label-37259' class='js-answer-label answer label-11'><span class='answer'>Interaction Center user objects can automatically expire after a set period of time for temporary employees<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(11,this)' id='btn-11' value='See Answer'  \/><input type='hidden' id='questionType11' value='checkbox' class=''><\/div><div class='watu-question' id='question-12'><div class='question-content'><p><strong>QUESTION 48<\/strong><br \/>The International Sales manager at your company wants to ensure that each agent gets a chance to be the first in line for a sales call. He wants calls looped through the list of agents logged into the queue, starting with the first agent and &#8220;remembering&#8217; the last user who was sent a call. Each new call will go to the agent in the list after the last agent who received a call.<br \/>What type of queue is designed to perform in this manner?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9590' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37260' \/><div class='watu-question-choice'><input type='radio' name='answer-9590[]' id='answer-id-37260' class='answer answer-12 php-answer-label answerof-9590' value='37260' \/>&nbsp;<label for='answer-id-37260' id='answer-label-37260' class='php-answer-label answer label-12'><span class='answer'>Sequential<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37261' \/><div class='watu-question-choice'><input type='radio' name='answer-9590[]' id='answer-id-37261' class='answer answer-12 js-answer-label answerof-9590' value='37261' \/>&nbsp;<label for='answer-id-37261' id='answer-label-37261' class='js-answer-label answer label-12'><span class='answer'>Round-robin<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37262' \/><div class='watu-question-choice'><input type='radio' name='answer-9590[]' id='answer-id-37262' class='answer answer-12 js-answer-label answerof-9590' value='37262' \/>&nbsp;<label for='answer-id-37262' id='answer-label-37262' class='js-answer-label answer label-12'><span class='answer'>Custom<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37263' \/><div class='watu-question-choice'><input type='radio' name='answer-9590[]' id='answer-id-37263' class='answer answer-12 js-answer-label answerof-9590' value='37263' \/>&nbsp;<label for='answer-id-37263' id='answer-label-37263' class='js-answer-label answer label-12'><span class='answer'>ACD<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37264' \/><div class='watu-question-choice'><input type='radio' name='answer-9590[]' id='answer-id-37264' class='answer answer-12 js-answer-label answerof-9590' value='37264' \/>&nbsp;<label for='answer-id-37264' id='answer-label-37264' class='js-answer-label answer label-12'><span class='answer'>Group Ring<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(12,this)' id='btn-12' value='See Answer'  \/><input type='hidden' id='questionType12' value='radio' class=''><\/div><div class='watu-question' id='question-13'><div class='question-content'><p><strong>QUESTION 49<\/strong><br \/>Your contact center supervisor would like to be automatically alerted when agents have been on calls for more than 5 minutes.<br \/>How can you configure CIC to automatically notify the supervisor when this happens?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9591' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37265' \/><div class='watu-question-choice'><input type='radio' name='answer-9591[]' id='answer-id-37265' class='answer answer-13 php-answer-label answerof-9591' value='37265' \/>&nbsp;<label for='answer-id-37265' id='answer-label-37265' class='php-answer-label answer label-13'><span class='answer'>Create an alert in interaction Supervisor on &#8220;Longest Talk Time&#8221;.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37266' \/><div class='watu-question-choice'><input type='radio' name='answer-9591[]' id='answer-id-37266' class='answer answer-13 js-answer-label answerof-9591' value='37266' \/>&nbsp;<label for='answer-id-37266' id='answer-label-37266' class='js-answer-label answer label-13'><span class='answer'>Create a Talk Time Alert in the Interaction Administrator Alerts Container.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37267' \/><div class='watu-question-choice'><input type='radio' name='answer-9591[]' id='answer-id-37267' class='answer answer-13 js-answer-label answerof-9591' value='37267' \/>&nbsp;<label for='answer-id-37267' id='answer-label-37267' class='js-answer-label answer label-13'><span class='answer'>Check the Talk Time Alert checkbox on the ACD tab for the appropriate workgroup and set the interval parameter to 5 minutes.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37268' \/><div class='watu-question-choice'><input type='radio' name='answer-9591[]' id='answer-id-37268' class='answer answer-13 js-answer-label answerof-9591' value='37268' \/>&nbsp;<label for='answer-id-37268' id='answer-label-37268' class='js-answer-label answer label-13'><span class='answer'>Set an alert in the Workgroups container under the ACD lab in Interaction Administrator.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(13,this)' id='btn-13' value='See Answer'  \/><input type='hidden' id='questionType13' value='radio' class=''><\/div><div class='watu-question' id='question-14'><div class='question-content'><p><strong>QUESTION 50<\/strong><br \/>You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.<br \/>What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9592' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37269' \/><div class='watu-question-choice'><input type='radio' name='answer-9592[]' id='answer-id-37269' class='answer answer-14 js-answer-label answerof-9592' value='37269' \/>&nbsp;<label for='answer-id-37269' id='answer-label-37269' class='js-answer-label answer label-14'><span class='answer'>The Station Assistant in the Stations container<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37270' \/><div class='watu-question-choice'><input type='radio' name='answer-9592[]' id='answer-id-37270' class='answer answer-14 js-answer-label answerof-9592' value='37270' \/>&nbsp;<label for='answer-id-37270' id='answer-label-37270' class='js-answer-label answer label-14'><span class='answer'>The Managed IP Phones Assistant in the Managed IP Phones container<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37271' \/><div class='watu-question-choice'><input type='radio' name='answer-9592[]' id='answer-id-37271' class='answer answer-14 js-answer-label answerof-9592' value='37271' \/>&nbsp;<label for='answer-id-37271' id='answer-label-37271' class='js-answer-label answer label-14'><span class='answer'>The Stations Assistant in the Managed IP Phones container<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37272' \/><div class='watu-question-choice'><input type='radio' name='answer-9592[]' id='answer-id-37272' class='answer answer-14 php-answer-label answerof-9592' value='37272' \/>&nbsp;<label for='answer-id-37272' id='answer-label-37272' class='php-answer-label answer label-14'><span class='answer'>The Managed IP Phones Assistant in the Stations container<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(14,this)' id='btn-14' value='See Answer'  \/><input type='hidden' id='questionType14' value='radio' class=''><\/div><div class='watu-question' id='question-15'><div class='question-content'><p><strong>QUESTION 51<\/strong><br \/><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/uploads\/2023\/12\/PC-CIC-Core-56a74ca7bf6e07138494baaa0a0162e5.jpg\"\/><br \/>Given no additional configuration settings, what statement is true regarding this workgroup?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9593' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37273' \/><div class='watu-question-choice'><input type='radio' name='answer-9593[]' id='answer-id-37273' class='answer answer-15 js-answer-label answerof-9593' value='37273' \/>&nbsp;<label for='answer-id-37273' id='answer-label-37273' class='js-answer-label answer label-15'><span class='answer'>This is a logical workgroup.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37274' \/><div class='watu-question-choice'><input type='radio' name='answer-9593[]' id='answer-id-37274' class='answer answer-15 php-answer-label answerof-9593' value='37274' \/>&nbsp;<label for='answer-id-37274' id='answer-label-37274' class='php-answer-label answer label-15'><span class='answer'>Calls that are routed to this workgroup will always ring the first available person listed in the Workgroup Members list.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37275' \/><div class='watu-question-choice'><input type='radio' name='answer-9593[]' id='answer-id-37275' class='answer answer-15 js-answer-label answerof-9593' value='37275' \/>&nbsp;<label for='answer-id-37275' id='answer-label-37275' class='js-answer-label answer label-15'><span class='answer'>Calls that are routed to this workgroup will ring the agent who has been in an available status the longest.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37276' \/><div class='watu-question-choice'><input type='radio' name='answer-9593[]' id='answer-id-37276' class='answer answer-15 js-answer-label answerof-9593' value='37276' \/>&nbsp;<label for='answer-id-37276' id='answer-label-37276' class='js-answer-label answer label-15'><span class='answer'>This workgroup is not functional because no extension is assigned.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(15,this)' id='btn-15' value='See Answer'  \/><input type='hidden' id='questionType15' value='radio' class=''><\/div><div class='watu-question' id='question-16'><div class='question-content'><p><strong>QUESTION 52<\/strong><br \/>Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.<br \/>What Interaction Administrator tool is designed for quickly creating the managed IP stations?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9594' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37277' \/><div class='watu-question-choice'><input type='radio' name='answer-9594[]' id='answer-id-37277' class='answer answer-16 js-answer-label answerof-9594' value='37277' \/>&nbsp;<label for='answer-id-37277' id='answer-label-37277' class='js-answer-label answer label-16'><span class='answer'>Manually create each phone in the Managed IP Phones container.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37278' \/><div class='watu-question-choice'><input type='radio' name='answer-9594[]' id='answer-id-37278' class='answer answer-16 php-answer-label answerof-9594' value='37278' \/>&nbsp;<label for='answer-id-37278' id='answer-label-37278' class='php-answer-label answer label-16'><span class='answer'>Use the Managed IP Phone Assistant to import a .csv list of the 35 IP phones to be created.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37279' \/><div class='watu-question-choice'><input type='radio' name='answer-9594[]' id='answer-id-37279' class='answer answer-16 js-answer-label answerof-9594' value='37279' \/>&nbsp;<label for='answer-id-37279' id='answer-label-37279' class='js-answer-label answer label-16'><span class='answer'>Manually create all of the phones in the Stations container.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37280' \/><div class='watu-question-choice'><input type='radio' name='answer-9594[]' id='answer-id-37280' class='answer answer-16 js-answer-label answerof-9594' value='37280' \/>&nbsp;<label for='answer-id-37280' id='answer-label-37280' class='js-answer-label answer label-16'><span class='answer'>Use the import wizard in the Stations container to import the phones from a .csv list.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(16,this)' id='btn-16' value='See Answer'  \/><input type='hidden' id='questionType16' value='radio' class=''><\/div><div class='watu-question' id='question-17'><div class='question-content'><p><strong>QUESTION 53<\/strong><br \/>You are an IC administrator for a large international company based in Indianapolis, IN. Matt, a manager who lives and works in Minneapolis is having issues with his Interaction Client configuration. He says the company directory has disappeared.<br \/>What is the best way to help Matt get his Interaction Client configured correctly?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9595' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37281' \/><div class='watu-question-choice'><input type='radio' name='answer-9595[]' id='answer-id-37281' class='answer answer-17 js-answer-label answerof-9595' value='37281' \/>&nbsp;<label for='answer-id-37281' id='answer-label-37281' class='js-answer-label answer label-17'><span class='answer'>Take a trip to Minneapolis and configure Matt&#8217;s Interaction Client.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37282' \/><div class='watu-question-choice'><input type='radio' name='answer-9595[]' id='answer-id-37282' class='answer answer-17 php-answer-label answerof-9595' value='37282' \/>&nbsp;<label for='answer-id-37282' id='answer-label-37282' class='php-answer-label answer label-17'><span class='answer'>Select Matt&#8217;s user object in Interaction Administrator. Then select the Client Configuration tab and click on the Configure button.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37283' \/><div class='watu-question-choice'><input type='radio' name='answer-9595[]' id='answer-id-37283' class='answer answer-17 js-answer-label answerof-9595' value='37283' \/>&nbsp;<label for='answer-id-37283' id='answer-label-37283' class='js-answer-label answer label-17'><span class='answer'>Create a new Client Configuration template specifically for Matt and assign it to him.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37284' \/><div class='watu-question-choice'><input type='radio' name='answer-9595[]' id='answer-id-37284' class='answer answer-17 js-answer-label answerof-9595' value='37284' \/>&nbsp;<label for='answer-id-37284' id='answer-label-37284' class='js-answer-label answer label-17'><span class='answer'>Find out which workgroups Matt is a member of and verify the client configuration for those workgroups.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(17,this)' id='btn-17' value='See Answer'  \/><input type='hidden' id='questionType17' value='radio' class=''><\/div><div class='watu-question' id='question-18'><div class='question-content'><p><strong>QUESTION 54<\/strong><br \/>If an administrator has configured ACD utilization for &#8216;Chats&#8217; with the following criteria, what will the resulting behavior be?<br \/><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/uploads\/2023\/12\/PC-CIC-Core-d0248763370599669e5bec3186071785.jpg\"\/><\/p>\n<\/div><input type='hidden' name='question_id[]' value='9596' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37285' \/><div class='watu-question-choice'><input type='radio' name='answer-9596[]' id='answer-id-37285' class='answer answer-18 js-answer-label answerof-9596' value='37285' \/>&nbsp;<label for='answer-id-37285' id='answer-label-37285' class='js-answer-label answer label-18'><span class='answer'>An agent could receive up to 3 chats at once.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37286' \/><div class='watu-question-choice'><input type='radio' name='answer-9596[]' id='answer-id-37286' class='answer answer-18 js-answer-label answerof-9596' value='37286' \/>&nbsp;<label for='answer-id-37286' id='answer-label-37286' class='js-answer-label answer label-18'><span class='answer'>The system does not allow more than 1 chat to be delivered at a time, so the limit would be 1.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37287' \/><div class='watu-question-choice'><input type='radio' name='answer-9596[]' id='answer-id-37287' class='answer answer-18 php-answer-label answerof-9596' value='37287' \/>&nbsp;<label for='answer-id-37287' id='answer-label-37287' class='php-answer-label answer label-18'><span class='answer'>An agent could receive up to 2 chats at once.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37288' \/><div class='watu-question-choice'><input type='radio' name='answer-9596[]' id='answer-id-37288' class='answer answer-18 js-answer-label answerof-9596' value='37288' \/>&nbsp;<label for='answer-id-37288' id='answer-label-37288' class='js-answer-label answer label-18'><span class='answer'>This is a misconfiguration of ACD calculations, and would result in no chats being distributed.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(18,this)' id='btn-18' value='See Answer'  \/><input type='hidden' id='questionType18' value='radio' class=''><\/div><div class='watu-question' id='question-19'><div class='question-content'><p><strong>QUESTION 55<\/strong><br \/><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/uploads\/2023\/12\/PC-CIC-Core-d2ac83fca6d1e965bdf824afae8fc66e.jpg\"\/><br \/>There are no other schedules in place. A call comes in to the system at 5:45 PM on Thursday, June 30.<br \/>What schedule will be selected to process this call?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9597' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37289' \/><div class='watu-question-choice'><input type='radio' name='answer-9597[]' id='answer-id-37289' class='answer answer-19 php-answer-label answerof-9597' value='37289' \/>&nbsp;<label for='answer-id-37289' id='answer-label-37289' class='php-answer-label answer label-19'><span class='answer'>Default Schedule<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37290' \/><div class='watu-question-choice'><input type='radio' name='answer-9597[]' id='answer-id-37290' class='answer answer-19 js-answer-label answerof-9597' value='37290' \/>&nbsp;<label for='answer-id-37290' id='answer-label-37290' class='js-answer-label answer label-19'><span class='answer'>After Hours schedule<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37291' \/><div class='watu-question-choice'><input type='radio' name='answer-9597[]' id='answer-id-37291' class='answer answer-19 js-answer-label answerof-9597' value='37291' \/>&nbsp;<label for='answer-id-37291' id='answer-label-37291' class='js-answer-label answer label-19'><span class='answer'>Work Week schedule<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37292' \/><div class='watu-question-choice'><input type='radio' name='answer-9597[]' id='answer-id-37292' class='answer answer-19 js-answer-label answerof-9597' value='37292' \/>&nbsp;<label for='answer-id-37292' id='answer-label-37292' class='js-answer-label answer label-19'><span class='answer'>Month End schedule<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37293' \/><div class='watu-question-choice'><input type='radio' name='answer-9597[]' id='answer-id-37293' class='answer answer-19 js-answer-label answerof-9597' value='37293' \/>&nbsp;<label for='answer-id-37293' id='answer-label-37293' class='js-answer-label answer label-19'><span class='answer'>New Year&#8217;s Day schedule<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(19,this)' id='btn-19' value='See Answer'  \/><input type='hidden' id='questionType19' value='radio' class=''><\/div><div class='watu-question' id='question-20'><div class='question-content'><p><strong>QUESTION 56<\/strong><br \/>The manager of the Marketing department wants a tab available, in the CIC client applications, that displays all of the members of the Marketing department. However, she does not need any kind of call routing for the department.<br \/>How do you configure this?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9598' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37294' \/><div class='watu-question-choice'><input type='radio' name='answer-9598[]' id='answer-id-37294' class='answer answer-20 js-answer-label answerof-9598' value='37294' \/>&nbsp;<label for='answer-id-37294' id='answer-label-37294' class='js-answer-label answer label-20'><span class='answer'>Create a &#8220;Marketing&#8221; workgroup. Do not assign an extension or queue. Add all members of the Marketing department to the marketing workgroup.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37295' \/><div class='watu-question-choice'><input type='radio' name='answer-9598[]' id='answer-id-37295' class='answer answer-20 js-answer-label answerof-9598' value='37295' \/>&nbsp;<label for='answer-id-37295' id='answer-label-37295' class='js-answer-label answer label-20'><span class='answer'>Create a Workgroup called &#8220;Marketing&#8221;. Add all members of the Marketing department to the Marketing workgroup. Assign the appropriate extension to that workgroup and ensure that it is assigned an ACD queue type.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37296' \/><div class='watu-question-choice'><input type='radio' name='answer-9598[]' id='answer-id-37296' class='answer answer-20 js-answer-label answerof-9598' value='37296' \/>&nbsp;<label for='answer-id-37296' id='answer-label-37296' class='js-answer-label answer label-20'><span class='answer'>Create a Role for the Marketing department and assign the appropriate extension to that role. Add all members of the Marketing department to the Marketing role.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37297' \/><div class='watu-question-choice'><input type='radio' name='answer-9598[]' id='answer-id-37297' class='answer answer-20 php-answer-label answerof-9598' value='37297' \/>&nbsp;<label for='answer-id-37297' id='answer-label-37297' class='php-answer-label answer label-20'><span class='answer'>Create a Marketing object in the Department container of Interaction Administrator. Add all members of the Marketing department to the container.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(20,this)' id='btn-20' value='See Answer'  \/><input type='hidden' id='questionType20' value='radio' class=''><\/div><div class='watu-question' id='question-21'><div class='question-content'><p><strong>QUESTION 57<\/strong><br \/>The Sales Manager and Accounts Manager roles must allow all members to dial internationally.<br \/>How would you configure the IC system to allow international dialing for users in these two roles?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9599' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37298' \/><div class='watu-question-choice'><input type='radio' name='answer-9599[]' id='answer-id-37298' class='answer answer-21 js-answer-label answerof-9599' value='37298' \/>&nbsp;<label for='answer-id-37298' id='answer-label-37298' class='js-answer-label answer label-21'><span class='answer'>Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37299' \/><div class='watu-question-choice'><input type='radio' name='answer-9599[]' id='answer-id-37299' class='answer answer-21 js-answer-label answerof-9599' value='37299' \/>&nbsp;<label for='answer-id-37299' id='answer-label-37299' class='js-answer-label answer label-21'><span class='answer'>All Interaction Center users can dial all phone classifications by default, so they already have this privilege.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37300' \/><div class='watu-question-choice'><input type='radio' name='answer-9599[]' id='answer-id-37300' class='answer answer-21 php-answer-label answerof-9599' value='37300' \/>&nbsp;<label for='answer-id-37300' id='answer-label-37300' class='php-answer-label answer label-21'><span class='answer'>From each Roles&#8217; property dialog box, select Security, Access Control and then Phone number Classifications, then select International.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37301' \/><div class='watu-question-choice'><input type='radio' name='answer-9599[]' id='answer-id-37301' class='answer answer-21 js-answer-label answerof-9599' value='37301' \/>&nbsp;<label for='answer-id-37301' id='answer-label-37301' class='js-answer-label answer label-21'><span class='answer'>From the Interaction Client, each user should right-click on the &#8220;Make Call&#8221; button and select international from the list of phone classifications.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(21,this)' id='btn-21' value='See Answer'  \/><input type='hidden' id='questionType21' value='radio' class=''><\/div><div class='watu-question' id='question-22'><div class='question-content'><p><strong>QUESTION 58<\/strong><br \/>You are configuring the Default User for your company and want to assign Emergency and Local phone number classifications for everyone.<br \/>Where would you make this assignment?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9600' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37302' \/><div class='watu-question-choice'><input type='radio' name='answer-9600[]' id='answer-id-37302' class='answer answer-22 php-answer-label answerof-9600' value='37302' \/>&nbsp;<label for='answer-id-37302' id='answer-label-37302' class='php-answer-label answer label-22'><span class='answer'>Under Access Control on the Security tab for the Default User.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37303' \/><div class='watu-question-choice'><input type='radio' name='answer-9600[]' id='answer-id-37303' class='answer answer-22 js-answer-label answerof-9600' value='37303' \/>&nbsp;<label for='answer-id-37303' id='answer-label-37303' class='js-answer-label answer label-22'><span class='answer'>Under Security Rights on the Security tab for the Default User.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37304' \/><div class='watu-question-choice'><input type='radio' name='answer-9600[]' id='answer-id-37304' class='answer answer-22 js-answer-label answerof-9600' value='37304' \/>&nbsp;<label for='answer-id-37304' id='answer-label-37304' class='js-answer-label answer label-22'><span class='answer'>Under Administrator Access on the Security tab for the Default User.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37305' \/><div class='watu-question-choice'><input type='radio' name='answer-9600[]' id='answer-id-37305' class='answer answer-22 js-answer-label answerof-9600' value='37305' \/>&nbsp;<label for='answer-id-37305' id='answer-label-37305' class='js-answer-label answer label-22'><span class='answer'>Under Manage Classifications in the Phone Number configuration.<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37306' \/><div class='watu-question-choice'><input type='radio' name='answer-9600[]' id='answer-id-37306' class='answer answer-22 js-answer-label answerof-9600' value='37306' \/>&nbsp;<label for='answer-id-37306' id='answer-label-37306' class='js-answer-label answer label-22'><span class='answer'>Under Dial Plan in the Phone Number configuration.<\/span><\/label><\/div>\n<\/div><div class='show-question-feedback' style='display:none;'><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(22,this)' id='btn-22' value='See Answer'  \/><input type='hidden' id='questionType22' value='radio' class=''><\/div><div class='watu-question' id='question-23'><div class='question-content'><p><strong>QUESTION 59<\/strong><br \/>Match the Interaction Attendant call flow type with the correct definition.<br \/><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/uploads\/2023\/12\/PC-CIC-Core-4358e20ac83440acb50e513dfbbd44fc.jpg\"\/><\/p>\n<\/div><input type='hidden' name='question_id[]' value='9601' \/><textarea name='answer-9601[]' rows='5' cols='40' id='textarea_q_9601' class='watu-textarea watu-textarea-23'><\/textarea><div class='watu-questions-wrap '><\/div><div class='show-question-feedback' style='display:none;'><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/uploads\/2023\/12\/PC-CIC-Core-043ae0e908a95961e3199d72f24a1e08.jpg\"\/><br\/><img decoding=\"async\" src=\"https:\/\/exam.real4prep.com\/wp-content\/uploads\/2023\/12\/PC-CIC-Core-c84a6b219a1a71f3258115d120f3da03.jpg\"\/><\/div><input type='button' class='showchecked' style='margin: 10px 0;' onclick='showanswer1(23,this)' id='btn-23' value='See Answer'  \/><input type='hidden' id='questionType23' value='textarea' class=''><\/div><div class='watu-question' id='question-24'><div class='question-content'><p><strong>QUESTION 60<\/strong><br \/>You have been asked to create an operator queue. Helen is the company operator and should receive the calls when she is available. There are other people who should receive calls, to the operator, if Helen is on break or steps away from her desk. Roger is her back up, and calls need be routed to him next, but if he is not available then calls need to be routed to Larry.<br \/>What queue type is required to ensure that calls to the operator queue are routed as described?<\/p>\n<\/div><input type='hidden' name='question_id[]' value='9602' \/><div class='watu-questions-wrap '><input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37307' \/><div class='watu-question-choice'><input type='radio' name='answer-9602[]' id='answer-id-37307' class='answer answer-24 js-answer-label answerof-9602' value='37307' \/>&nbsp;<label for='answer-id-37307' id='answer-label-37307' class='js-answer-label answer label-24'><span class='answer'>Sequential<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37308' \/><div class='watu-question-choice'><input type='radio' name='answer-9602[]' id='answer-id-37308' class='answer answer-24 js-answer-label answerof-9602' value='37308' \/>&nbsp;<label for='answer-id-37308' id='answer-label-37308' class='js-answer-label answer label-24'><span class='answer'>Round-robin<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37309' \/><div class='watu-question-choice'><input type='radio' name='answer-9602[]' id='answer-id-37309' class='answer answer-24 js-answer-label answerof-9602' value='37309' \/>&nbsp;<label for='answer-id-37309' id='answer-label-37309' class='js-answer-label answer label-24'><span class='answer'>Custom<\/span><\/label><\/div>\n<input type='hidden' name='answer_ids[]' class='watu-answer-ids' value='37310' \/><div class='watu-question-choice'><input type='radio' name='answer-9602[]' id='answer-id-37310' class='answer answer-24 php-answer-label answerof-9602' value='37310' \/>&nbsp;<label for='answer-id-37310' id='answer-label-37310' class='php-answer-label answer label-24'><span class='answer'>ACD<\/span><\/label><\/div>\n<input type='hidden' 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PureConnect: CIC Core Certification certification is intended for professionals who wish to validate their skills and knowledge in the use and implementation of Genesys PureConnect Contact Center (CIC) solutions. PureConnect: CIC Core Certification certification exam covers a wide range of topics related to the implementation and use of CIC solutions, including installation, configuration, administration, and troubleshooting.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Updated Verified PC-CIC-Core dumps Q&amp;As &#8211; Pass Guarantee or Full Refund: <a href=\"https:\/\/www.real4prep.com\/PC-CIC-Core-exam.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www.real4prep.com\/PC-CIC-Core-exam.html<\/a><\/strong><\/p>\n\n","protected":false},"excerpt":{"rendered":"<p>[Dec-2023] Genesys PC-CIC-Core Exam Practice Test Questions &#8211; Real4Prep Updated Certification Exam PC-CIC-Core Dumps &#8211; Practice Test Questions Genesys PC-CIC-Core (PureConnect: CIC Core Certification) Exam is a&#8230; <\/p>\n","protected":false},"author":1,"featured_media":1076,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"rank_math_lock_modified_date":false,"footnotes":""},"categories":[1697,3448],"tags":[3445,3444,3446,3447],"class_list":["post-1075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genesys","category-pc-cic-core","tag-pc-cic-core-100-exam-coverage","tag-pc-cic-core-latest-test-topics","tag-pc-cic-core-new-study-guide-ebook","tag-pc-cic-core-reliable-test-collection-free"],"_links":{"self":[{"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/posts\/1075","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/comments?post=1075"}],"version-history":[{"count":1,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/posts\/1075\/revisions"}],"predecessor-version":[{"id":1133,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/posts\/1075\/revisions\/1133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/media\/1076"}],"wp:attachment":[{"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/media?parent=1075"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/categories?post=1075"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/exam.real4prep.com\/de\/wp-json\/wp\/v2\/tags?post=1075"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}