Maximum Grades By Making ready With CIS-ITSM Dumps UPDATED 2024 [Q61-Q80]

5/5 - (3 votes)

Maximum Grades By Making ready With CIS-ITSM Dumps UPDATED 2024

Prepare CIS-ITSM Exam Questions [2024] Recently Updated Questions

The CIS-ITSM certification is also a requirement for IT professionals who want to become ServiceNow Certified Implementation Specialists in ITSM. Certified Implementation Specialist – IT Service Management certification is highly valued by organizations that use ServiceNow’s ITSM application, as it demonstrates the candidate’s expertise in implementing and managing ITSM processes using ServiceNow’s ITSM application. Overall, the CIS-ITSM certification is a valuable credential for IT professionals who want to advance their careers in ITSM and demonstrate their expertise in implementing and managing ITSM processes using ServiceNow’s ITSM application.

To qualify for the ServiceNow CIS-ITSM Exam, candidates must have a minimum of six months of experience in ServiceNow ITSM implementation. They must also complete the ServiceNow ITSM Fundamentals course and have a good understanding of ITIL concepts. Passing the ServiceNow CIS-ITSM Exam requires a score of at least 70%. Upon passing the exam, individuals are awarded the ServiceNow Certified Implementation Specialist – IT Service Management certification.

NEW QUESTION 61
Which field from the configuration item will automatically populate in the Assignment group field of a problem record?

Change group

Support group

Managed

Approval group

NEW QUESTION 62
Once an Incident is placed in a Resolved State, the Caller may no longer re-open the Incident.

True

False

Explanation
Closed incidents are read-only for non-administrators.
Incidents can only be reopened by users with the admin role.
Users with the itil role cannot reopen closed incidents.
ESS users have a Reopen Incident button on resolved Incidents

NEW QUESTION 63
It is possible to create two different sets of priority rules for incidents and problems.

True

False

NEW QUESTION 64
Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop.
What Now Create assets do you recommend they review, to prepare? (Choose two.)

Service Catalog and Request Mgmt – Workshop Preparation Guide

Service Catalog and Request Mgmt – Process Guide

IT Service Management – Typical Challenges and Remediation

ITSM – Business Outcomes and Corresponding KPIs

NEW QUESTION 65
Configuration items can be created from asset management.

True

False

One of the channels to create configuration items is from asset management.

NEW QUESTION 66
Poorly managed and unplanned Changes often create high volumes of _________?

Incidents

Knowledge Articles

Requests

Problems

NEW QUESTION 67
ServiceNow is limited to a single Knowledge Base for all users of the platform to access.

True

False

NEW QUESTION 68
A Requested Item may be associated with one or more Requests.

True

False

NEW QUESTION 69
When a user submits a service request from a catalog what actions are triggered based on the flow definition?
Choose 3 answers

Approvals

Notifications

Tasks

Action Specs

Access Controls

NEW QUESTION 70
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

True

False

Explanation
Users with role catalog_editor can maintain catalog items and also can update catalog definition.

NEW QUESTION 71
A Visualforce page contains an industry select list and displays a table of Accounts that have a matching value in their Industry field.

When a user changes the value in the industry select list, the table of Accounts should be automatically updated to show the Accounts associated with the selected industry.
What is the optimal way to implement this?

Add an <apex:actionFunction> within the <apex:selectOptions>.

Add an <apex:actionFunction> within the <apex:selectList>.

Add an <apex:actionSupport> within the <apex:selectList>.

Add an <apex:actionSupport> within the <apex:selectOptions>.

NEW QUESTION 72
What is the minimum number of members in a group?

Explanation
A group can have zero or more members.

NEW QUESTION 73
Which one of the following is NOT included in foundation data?

Groups

Companies

Assets

Locations

Assets are considered configuration items, not foundation data.

NEW QUESTION 74
When does a State of On Hold pause an SLA?

Never

Always

Depends upon the SLA conditions

NEW QUESTION 75
Which of the following outlines the ways changes may be related to incidents?

Incidents may be caused by changes. Investigation of incidents may indicate the need for a change.

Incidents cause changes. Investigation of changes may indicate the need for incidents to be generated.

A change is required to investigate the cause of an incident.

Incidents and changes are separate processes that have little interaction.

NEW QUESTION 76
Which of the following roles can delete a CAB definition?

cab_manager

itil_admin

change_manager

None of the listed answers

Only system admin can delete CAB Definitions.

NEW QUESTION 77
In the baseline platform configuration, the appropriate Workflow to be attached to a Change Request is determined based on _________ ?

The workflow defined on the Change type record

System properties

Workflow conditions matching Change request field values

The workflow field on the change request record

Explanation
Articles may also be moved from one ServiceNow instance to another using XML Export and XML Import. The XML files generated will include article attachments.

NEW QUESTION 78
A large company uses Salesforce across several departments. Each department has its own Salesforce Administrator. It was agreed that each Administrator would have their own sandbox in which to test changes.
Recently, users notice that fields that were recently added for one department suddenly disappear without warning. Also, Workflows that once sent emails and created tasks no longer do so.
Which two statements are true regarding these issues and resolution? (Choose two.)

The administrators are deploying their own Change Sets, thus deleting each other’s fields from the objects in production.

A sandbox should be created to use as a unified testing environment instead of deploying Change Sets directly to production.

Page Layouts should never be deployed via Change Sets, as this causes Workflows and Field-level Security to be reset and fields to disappear.

The administrators are deploying their own Change Sets over each other, thus replacing entire Page Layouts and Workflows in Production.

NEW QUESTION 79
Which of the following statements is true regarding incidents created for a VIP caller?

The priority field will automatically change to High.

The caller color will change.

An email will be sent to incident manager to follow up regarding this incident.

Workflow will change to accommodate for the criticality of the incident.

Explanation
The only change for incidents created for a VIP caller is that the color of the caller field will change and decoration will be added.

NEW QUESTION 80
Which of the following can be used as a ‘non-code’ alternative for some Catalog Client Scripts to populate data on an Item?

Catalog Data Lookup

Catalog Client Script

Catalog UI Policy

Variable Set

Loading …

Give push to your success with CIS-ITSM exam questions: https://www.real4prep.com/CIS-ITSM-exam.html

Real Exam Prep Dumps

Maximum Grades By Making ready With CIS-ITSM Dumps UPDATED 2024 [Q61-Q80]

Leave a Reply Cancel reply

Related Posts

[Q75-Q97] Get up-to-date Real Exam Questions for CIS-Discovery UPDATED [2025]

[Sep 17, 2024] Pass CIS-Customer Service Management CIS-CSM Exam With 241 Questions [Q98-Q113]

Free Sales Ending Soon – 100% Valid CIS-Discovery Exam Dumps with 80 Questions [Q19-Q36]

[Q68-Q89] Get New 2023 ServiceNow CSA Exam Dumps Bundle On flat Updated Dumps!

[Q196-Q212] Get up-to-date Real Exam Questions for CIS-ITSM UPDATED [2023]

Sep 01, 2023 CIS-RCI Exam Crack Test Engine Dumps Training With 122 Questions [Q47-Q61]

Leave a Reply Cancel reply