[Q11-Q30] Tested Material Used To Salesforce-AI-Specialist Test Engine Exam Questions in here [Feb-2025]

NEW QUESTION 11
Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates.
Which type of flow should UC use?

Data Cloud-triggered flow

Template-triggered prompt flow

Unified-object linking flow

NEW QUESTION 12
The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history.
Why should the team use Einstein Copilot as the solution?

To generate relevant content when engaging with each customer

To analyze past campaign performance

To send automated emails to all customers

NEW QUESTION 13
An Al Specialist is tasked with configuring a generative model to create personalized sales emails using customer data stored in Salesforce. The AI Specialist has already fine-tuned a large language model (LLM) on the OpenAI platform. Security and data privacy are critical concerns for the client.
How should the AI Specialist integrate the custom LLM into Salesforce?

Create an application of the custom LLM and embed it in Sales Cloud via iFrame.

Add the fine-tuned LLM in Einstein Studio Model Builder.

Enable model endpoint on OpenAl and make callouts to the model to generate emails.

NEW QUESTION 14
Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC’s sales team?

Call Summaries

CallExplorer

Call Insights

NEW QUESTION 15
Universal Containers (UC) wants to create a new Sales Email prompt template in Prompt Builder using the
“Save As” function. However,UC notices that the new template produces different results compared to the standard Sales Email prompt due to missing hyperparameters.
What should UC do to ensure the new prompt template produces results comparable to the standard Sales Email prompts?

Use Model Playground to create a model configuration with the specified parameters.

Manually add the hyperparameters to the new template.

Revert to using the standard template without modifications.

NEW QUESTION 16
Universal Containers (UC) wants to improve the efficiency of addressing customer questions and reduce agent handling time with AI- generated responses. The agents should be able to leverage their existing knowledge base and identify whether the responses are coming from the large language model (LLM) or from Salesforce Knowledge.
Which step should UC take to meet this requirement?

Turn on Service AI Grounding, Grounding with Case, and Service Replies.

Turn on Service Replies, Service AI Grounding, and Grounding with Knowledge.

Turn on Service AI Grounding and Grounding with Knowledge.

NEW QUESTION 17
Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.
Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

Einstein Copilot

Einstein Sales Summaries

Einstein Work Summaries

NEW QUESTION 18
Northern Trail Outfitters (NTO) wants to configure Einstein Trust Layer in its production org but is unable to see the option on the Setup page.
After provisioning Data Cloud, which step must an Al Specialist take to make this option available to NTO?

Turn on Einstein Copilot.

Turn on Einstein Generative AI.

Turn on Prompt Builder.

NEW QUESTION 19
An AI Specialist needs to create a Sales Email with a custom prompt template. They need to ground on the following data.
Opportunity Products Events near the customer Tone and voice examples
How should the AI Specialist obtain related items?

Utilize a standard email template and manually insert the required data fields.

Call prompt initiated flow to fetch and ground the required data.

Create a flex template that takes the records in question as inputs.

NEW QUESTION 20
Universal Containers (UC) is looking to enhance its operational efficiency. UC has recently adopted Salesforce and is considering implementing Einstein Copilot to improve its processes.
What is a key reason for implementing Einstein Copilot?

Improving data entry and data cleansing

Allowing AI to perform tasks without user interaction

Streamlining workflows and automating repetitive tasks

NEW QUESTION 21
An AI Specialist built a Field Generation prompt template that worked for many records, but users are reporting random failures with token limit errors.
What is the cause of the random nature of this error?

The number of tokens generated by the dynamic nature of the prompt template will vary by record.

The template type needs to be switched to Flex to accommodate the variable amount of tokens generated by the prompt grounding.

The number of tokens that can be processed by the LLM varies with total user demand.

NEW QUESTION 22
What is the primary function of the planner service in the Einstein Copilot system?

Generating record queries based on conversation history

Offering real-time language translation during conversations

Identifying copilot actions to respond to user utterances

NEW QUESTION 23
An AI Specialist configured Data Masking within the Einstein Trust Layer.
How should the AI Specialist begin validating that the correct fields are being masked?

Use a Flow-based resource in Prompt Builder to debug the fields’ merge values using Flow Debugger.

Request the Einstein Generative AI Audit Data from the Security section of the Setup menu.

Enable the collection and storage of Einstein Generative AI Audit Data on the Einstein Feedback setup page.

NEW QUESTION 24
Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Einstein Copilot.
How should the AI Specialist monitor Copilot’s usability and the assignment of actions?

Run a report on the Platform Debug Logs.

Query the Copilot log data using the metadata API.

Run Einstein Copilot Analytics.

NEW QUESTION 25
The sales team at a hotel resort would like to generate a guest summary about the guests’ interests and provide recommendations based on their activity preferences captured in each guest profile. They want the summary to be available only on the contact record page.
Which AI capability should the team use?

Einstein Copilot

Prompt Builder

Model Builder

NEW QUESTION 26
Universal Containers (UC) wants to assess Salesforce’s generative features but has concerns over its company data being exposed to third- party large language models (LLMs). Specifically, UC wants the following capabilities to be part of Einstein’s generative AI service.
No data is used for LLM training or product improvements by third- party LLMs.
No data is retained outside of UC’s Salesforce org.
The data sent cannot be accessed by the LLM provider.
Which property of the Einstein Trust Layer should the AI Specialist highlight to UC that addresses these requirements?

Prompt Defense

Zero-Data Retention Policy

Data Masking

NEW QUESTION 27
Universal Containers plans to enhance the customer support team’s productivity using AI.
Which specific use case necessitates the use of Prompt Builder?

Creating a draft of a support bulletin post for new product patches

Creating an Al-generated customer support agent performance score

Estimating support ticket volume based on historical data and seasonal trends

NEW QUESTION 28
What is an AI Specialist able to do when the “Enrich event logs with conversation data” setting in Einstein Copilot is enabled?

View the user click path that led to each copilot action.

View session data including user Input and copilot responses for sessions over the past 7 days.

Generate details reports on all Copilot conversations over any time period.

NEW QUESTION 29
The AI Specialist of Northern Trail Outfitters reviewed the organization’s data masking settings within the Configure Data Masking menu within Setup. Upon assessing all of the fields, a few additional fields were deemed sensitive and have been masked within Einstein’s Trust Layer.
Which steps should the AI Specialist take upon modifying the masked fields?

Turn off the Einstein Trust Layer and turn it on again.

Test and confirm that the responses generated from prompts that utilize the data and masked data do not adversely affect the quality of the generated response

Turn on Einstein Feedback so that end users can report if there are any negative side effects on AI features.

NEW QUESTION 30
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding.
Which objects should UC select to configure Service AI Grounding?

Case, Knowledge, and Case Notes

Case and Knowledge

Case, Case Emails, and Knowledge